Customer Service Associate

1 week ago

Moorabbin, Australia PCI Pharma Services Full time
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Purpose:


The Clinical Trials Customer Service Associate is responsible for building and maintaining a healthy relationship with customers, responding to their requests, and working with other warehouse team members to ensure customer needs are addressed appropriately at all times.


Primary Responsibilities and Tasks:

  • Raise Sales Order within System (IP register /JD Edwards) and prepare any additional paperwork e.g. Proforma / Customs invoice, import license, QP (Qualified Person) certificate, Certificate of analysis or M.S.D.S. (Material Safety Data Sheet), etc.
  • Book courier as required for all Sales Orders.
  • Liaise with couriers and escalate any delays identified to appropriate personnel
  • Liaise with Project Management directly on a daily basis to provide shipping information, AWB (Air Waybill), etc. and answer queries
  • Conduct second check for order documentation raised by colleagues prior to dispatching paperwork to the Warehouse Dispatch team.
  • Liaise with Operations Coordinator, Warehouse and Project Management on a daily basis to prioritise urgent dispatches or urgent order requirements.
  • Raise Sales Order within System (IP register /JD Edwards) for any nonclinical logistic requirements as standard.
  • Cover Order Processing colleagues whilst on leave or absent.
  • Support the Sales Administrator with management of the Proof of Delivery inbox and updating IRT shipping system(s)
  • To remain compliant and fully trained in all order types.
  • Full compliance with PCI's Health and Safety standards.
  • Participate in warehouse audits conducted by PCI Clients and authorities. including TGA and DPCS audits
  • Identifying transport solutions for our customers' adhoc pickup/delivery requirements
  • Assuming ownership & accountability for each customer requests
  • Coordinating timely daily & adhoc pickups
  • Multiplatform database management
  • Admin tasks as directed

Qualifications and Experience:

  • Excellent Verbal and Written communication skills
  • Attention to detail
  • Reliability & ability to be able to work autonomously
  • Excellent computer skills
  • Experience with using an ERP Inventory System
  • Order processing

Behavioural Competencies:

  • High level of professionalism, ethics, quality of work, communication and responsiveness at all times
  • Positive, 'cando' attitude, embraces and 'lives' PCI's Vision and Values
  • Analytical thinker and solution finder/problem solver
  • Attention to detail
  • Collaborative, team player
  • Trusting and trustworthy
  • Conscientious and diligent
  • Positive, embraces and responsive to change
Join us and be part of building the bridge between life changing therapies and patients.

Let's talk future

Equal Employment Opportunity (EEO) Statement:

  • PCI Pharma Services is an Equal _Opportunity/Affirmative_ Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status._

  • Customer Service Administrator

    1 week ago

    Moorabbin, Australia Prestige Inhome Care Full time

    Provide timely, positive, and effective customer service to all clients- administer the new client intake process and associated administration Join a fun and engaging team at our new modern corporate Moorabbin based officeAbout the roleThis role aims to provide a positive customer experience and support delivery of quality care that meets the unique...

  • Retail Sales Associate

    2 weeks ago

    Moorabbin, Australia Poolwerx Moorabbin Full time

    **Company description** Poolwerx is one of the worlds largest pool and spa maintenance providers. Furthermore, the company provides both retail and mobile services with a specific commitment to ensure excellent service to its customers. **Job description** **Retail Sales Associate** Poolwerx is a leading pool and spa maintenance company, where our aim in...

  • Retail Sales Associate

    1 week ago

    Moorabbin, Australia Poolwerx Moorabbin Full time

    Company descriptionPoolwerx is one of the worlds largest pool and spa maintenance providers. Furthermore, the company provides both retail and mobile services with a specific commitment to ensure excellent service to its customers.Job descriptionRetail Sales AssociatePoolwerx is a leading pool and spa maintenance company, where our aim in store is to help...

  • Retail Store Associate

    1 week ago

    Moorabbin, Australia TJX Australia (TK Maxx) Full time

    Are you passionate about retail and delivering exceptional value to our customers? Look no further! TK Maxx, the leading off-price global retailer, is seeking an enthusiastic **Part Time Store Associates **to be part of our dynamic team in **TK Maxx Moorabbin.** At TK Maxx, we pride ourselves on offering a constantly changing selection of high-quality,...

  • Retail Store Associate

    1 week ago

    Moorabbin, Australia TJX Australia (TK Maxx) Full time

    Are you passionate about retail and delivering exceptional value to our customers? Look no further! TK Maxx, the leading off-price global retailer, is seeking an enthusiastic **Store Associates **to be part of our dynamic team in **TK Maxx Moorabbin.** At TK Maxx, we pride ourselves on offering a constantly changing selection of high-quality, brand-name...

  • Retail Store Associate

    1 week ago

    Moorabbin, Australia TJX Australia (TK Maxx) Full time

    Are you passionate about retail and delivering exceptional value to our customers? Look no further TK Maxx, the leading off-price global retailer, is seeking an enthusiastic Part Time Store Associates to be part of our dynamic team in TK Maxx Moorabbin.At TK Maxx, we pride ourselves on offering a constantly changing selection of high-quality, brand-name...

  • Customer Service

    1 week ago

    Moorabbin, Australia FrameHub Australia Full time

    We are looking for a friendly full-time or casual customer service / admin assistant to join our small family owned business FrameHub is a growing Australian owned supplier of high-quality artwork and sports memorabilia with the mission to bring any art vision into life in a tangible form. We currently support over 50 talented local artists and photographers...

  • Customer Service Coordinator Immediate Start

    1 week ago

    Moorabbin, Australia Prestige Inhome Care Full time

    Great entry level role for the right person, thorough training provided Immediate start, Hybrid work Full Time, Permanent Great culture, modern corporate Moorabbin based offices and lots of funAbout the roleThis role aims to provide a positive customer experience and support delivery of quality care that meets the unique requirement of each client in a...

  • Sales Associate

    1 week ago

    Moorabbin, Australia PUMA Full time

    **RETAIL STORE** **SALES ASSOCIATE - MOORABBIN**: - Moorabbin, Australia - Outlet Moorabbin**YOUR MISSION**: - This is a casual position and weekday and weekend availability is re - Contribute your energy and enthusiasm to a positive team environment - Offer exceptional customer service and unforgettable shopping experience - Assist with stock control and...

  • Customer Service

    2 weeks ago

    Moorabbin, Australia Lee Supplies Full time

    We are a small construction products supplier looking for a person to work casually to help with taking orders, packing orders, deliveries and will be trained to do quotations. Hours are flexible but 7am starts may be required. Drivers license required. **Job Type**: Casual Pay: $29.03 - $36.30 per hour Expected hours: 8 - 16 per week Schedule: - On...

  • Customer Service Manager

    3 weeks ago

    Moorabbin, Australia efm Full time

    At the heart of our service offering are our people and our promise to deliver an unmatched logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. This is an exciting opportunity to join our...

  • Customer Service Officer

    3 weeks ago

    Moorabbin, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Danny Frawley Centre - Moorabbin VIC 3189** - Great career paths and development with an entrepreneurial organisation - Multiple casual positions available - Enjoy a great work / life balance with mornings, evenings and weekend shifts Do you have the right attitude and want to work in this industry? We will help you become qualified! No experience...

  • Customer Service Manager

    1 week ago

    Moorabbin, Australia efm Full time

    At the heart of our service offering are our people and our promise to deliver an unmatched logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.This is an exciting opportunity to join our...

  • Customer Service Representative

    4 weeks ago

    Moorabbin, Australia PUMA Full time

    **SALES** **CUSTOMER SERVICE REPRESENTATIVE**: - Moorabbin, Australia**YOUR MISSION**: - Support the** **implementation of the strategy for the Cobra PUMA Golf Customer Service function with the aim of effectively and efficiently providing best in class service standards to all accounts. - Ensure market competitive reliability and responsiveness to...

  • Customer Service Officer

    1 week ago

    Moorabbin, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    VIC, Danny Frawley Centre - Moorabbin VIC 3189 Great career paths and development with an entrepreneurial organisation Multiple casual positions available Enjoy a great work / life balance with mornings, evenings and weekend shiftsDo you have the right attitude and want to work in this industry? We will help you become qualified No experience needed, just...

  • Customer Service Representative

    2 weeks ago

    Moorabbin, Australia Inject Full time

    Competitive base salary + Bonus Structure! - Full-time role Monday-Friday, Moorabbin location. - No industry experience required. We want to develop your career at CDK Stone. **About CDK Stone** For 40 years CDK Stone has been the one to beat when it comes to providing total support to the stone industry. We are not only renowned for importing high-quality...

  • Customer Service Advisor

    3 weeks ago

    Moorabbin, Australia Motorserve Full time

    Permanent Opportunity - Located in Moorabbin - Full Time or Part Time opportunities available! - Receive up to 50% on personal insurance **We are looking for a Customer Service Advisor to join our Moorabbin team!** - Meet and greet customers, process their vehicles for the repair journey and assist with customer mobility needs. - Proactively reviewing,...

  • Customer Service Manager

    1 week ago

    Moorabbin, Australia EFM Logistics Full time

    At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. As an independent service provider, we create...

  • Customer Service Representative

    1 week ago

    Moorabbin, Australia PUMA Full time

    SALESCUSTOMER SERVICE REPRESENTATIVE: Moorabbin, AustraliaYOUR MISSION: Support the implementation of the strategy for the Cobra PUMA Golf Customer Service function with the aim of effectively and efficiently providing best in class service standards to all accounts. Ensure market competitive reliability and responsiveness to assigned Accounts in regard to...

  • Production Associate

    3 weeks ago

    Moorabbin, Australia PCI Pharma Services Full time

    Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. The purpose of the Production Associate is to...