Customer Service Coordinator

1 week ago


Murarrie, Queensland, Australia Easy Skill Full time

About our client
Be part of a friendly and passionate team working in the fast-paced and growing energy industry


With over 25 years in the market, our client is a recognised leader in the supply of high quality speciality oil products and services to small and large manufacturers, utilities and contractors across Australia and New Zealand.


This opportunity based in Murarrie, QLD is available from 2 May 2023 for an experienced Customer Service Coordinator in a B2B industrial market, keen to learn and contribute.

No two days are the same with a wide range of customers and orders, so no chance of getting bored

Job description
As a Customer Service Coordinator, you will handle customer requests from order to invoice.

Your contribution:

  • Provide a high level of customer service
  • Be the key link between transport partners and customers

Key actions:

  • Rapid order processing, invoicing and payment followup
  • Coordinate product imports and local delivery logistics
  • Followup of local stock
  • Actively participate in team meetings and brainstorming to help develop new strategies and continuous process improvement.

Interaction with other departments:

  • Task force spirit work with your internal team (6 people)
  • Liaising with product and service suppliers (quality, marketing...), transporters and other relevant parties.
  • Liaise with customers and their contractors (contractors, consultants...)

Measuring success:

  • ISO 9001 certified, the company measures its performance by its responsiveness and the low level of problems encountered by its customers.

Profile required
To be successful in this role, you must have the following technical and interpersonal skills:

  • 3+ years experience in administration and customer service in a B2B environment
  • You have a strong customer focus and a passion for customer satisfaction.
  • Experience in order management and logistics.
  • Strong written and verbal communication skills
  • You are detailoriented and committed to following through on files to completion.
  • Excellent attention to details

What people say about you:

- _'You can rely on him/her'_
- _ 'She/he is helpful and dedicated'_
- _ 'He/she is an organised person'_
- _ 'Customers would love dealing with her/him'_

What our client offers
By joining our client's team, you will benefit from:

  • A competitive salary, based on your experience and skills
  • Superannuation
  • 5 weeks holidays
  • Performance bonus
  • HSE bonus scheme
  • Generous contribution toward yearly gym fees
  • A stimulating and collaborative working environment with an ambitious 5year roadmap

How to apply
We strongly support gender equality in the workplace and non-discrimination policies.

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