irp performance analyst

1 week ago


Sydney, New South Wales, Australia Bnp Paribas Full time

Overall Job Purpose

The Performance Analyst role sits within the IRP Service Delivery team. The role performs day to day oversight of performance, attribution and risk related reporting services delivered by the offshore hub location in Chennai.

The Performance Analyst interacts directly with AU based clients to ensure a quality service delivery experience, by responding to client queries, resolving issues and participating in client service meetings and reviews.

Post production the Performance Analyst will work on change management tasks for designated clients and participate in service review meetings, workshops and system demonstrations.

Areas of responsibilities

Service Delivery

  • Participate in and support the delivery of performance, risk and attribution reporting services to BNP Paribas Australian clients.
  • Oversight responsibilities for core performance production activity based in our global operations hub in Chennai.
  • Act as a contact point in the event of urgent or unresolved performance or reporting queries received from the hub location or the client, and act as the link between the two.
  • Ensure the quality and accuracy produced by our operations hubs for the activity assigned to you for oversight
  • Meet with clients as required to ensure the service delivery is of a high standard, maintaining a strong focus on timeliness and accuracy as measured by service KPIs and MI

Projects & Change

  • Assist with client change control aimed at developing, extending, or improving the existing service received by the client
  • Assist with new activity set up and onboarding activities
  • Assist with business requirements documents, UAT & implementation plans, support and maintain project governance documents
  • Assist in the optimisation of end production under your oversight, working transversally across the business as required.

Contributive responsibilities (how the role contributes to the success of business line / function)

  • Working to deliver service to our clients accurately and on time, thus reinforcing and building client relationship, leading to new business opportunities
  • Working to ensure operational risk is captured and addressed, securing our functional capabilities


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