Customer Relationship Manager

2 weeks ago

Eagle Farm, Queensland, Australia Assetlink Full time

About ASSETLINK


Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand.

Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care, and mining sectors.


The Role:


As a result of significant growth and expansion in the Network Business portfolio, Assetlink Services has an exciting opportunity for a Customer Relationship Manager to join the Network Business team.

You will manage our client sites across QLD.

The potential growth opportunities mean that there are exciting times ahead and will give this position a unique chance to make a difference.


What you will be doing:

  • Oversee and manage a portfolio of client sites
  • Act as the key relationship holder with existing clients and ensure contract extensions, variations and renewals are process promptly and opportunities for contract growth are identified and explored
  • Meet our contractual obligations and delight our clients by exceeding their expectations
  • Build, mentor and develop your team and ensure that cleaning standards exceed contract requirements maintain compliance standards and quality systems
  • Meet KPI's consistently scheduled site inspections, incident reporting, safety audits, regular client communication
  • Regular reporting of key contract key metrics
  • Full Profit and Loss responsibility

You will have:

  • Demonstrated track record of managing sites in Facility Management services
  • Experience in delivery of cleaning services will be well regarded
  • Previous experience in managing and training subcontractors
  • Retail cleaning experience advantage
  • Thorough working knowledge on the use and general maintenance of mechanical cleaning equipment preferred
  • Significant experience within an operations management position with the ability to lead, mentor and motivate your extended team
  • Strong P&L, financial, commercial, and contractual understanding
  • Ability to convert potential prospects into new clients, using superior influencing skills
  • Professional verbal and written communication skills
  • Ability to multitask, be flexible and work under pressure to meet deadlines
  • Cando attitude with high energy and resilience
  • Valid, unrestricted Drivers Licence
  • Fully vaccinated in COVID19
-
Willingness to travel on a regular basis - at least once a fortnight for 1 or 2 nights to remote regional QLD locations


If you are an experienced Customer Relationship Manager from the FM or retail sector, please share your CV and cover letter with us - ' - we would love to hear from you.

Applications from First Nations and Indigenous Australian communities are welcomed.

Assetlink's Diversity Commitment:

  • Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth._

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia BlueScope Full time

    Job Description:BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia BlueScope Full time

    Job Description:BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia AMA Collision Full time

    Permanent position, Monday to Friday - get your weekends back Join an automotive industry leader Great team culture. Grow your customer service career in the Automotive industryBe part of something bigger — One of the largest collision repair workshops in the Southern Hemisphere.Gemini Eagle Farm in Pinkenba (15 min. from Brisbane CBD) is a spacious shop...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia AMA Group Non-Drive Full time

    Permanent, full time position. Monday to Friday - get back your weekends Welcoming team, friendly environment Join an industry leader in collision repairBe part of something bigger — One of the largest collision repair workshops in the Southern Hemisphere.Gemini Eagle Farm in Pinkenba (15 min. from Brisbane CBD) is a spacious shop with a modern fit-out,...

  • Customer Service Specialist

    2 weeks ago

    Eagle Farm, Queensland, Australia Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia AMA GROUP AUSTRALIA Full time

    Be part of something bigger — One of the largest collision repair workshops in the Southern Hemisphere.Gemini Eagle Farm in Pinkenba (15 min. from Brisbane CBD) is a spacious shop with a modern fit-out, including pulling racks, Car-O-Liner speed benches, and an in-house mechanical workshop.You'll join a supportive team with a family feel, where everyone is...

  • Exports Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia BlueScope Full time

    Job Description:BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...

  • Customer Service Representative

    2 weeks ago

    Eagle Farm, Queensland, Australia JUCY RENTALS Full time

    JUCY Rentals has an exciting new opportunity in our Brisbane Branch We are looking for a Customer Services Representative to deliver outstanding customer focused results on a daily basis and help our customers live out their traveling dreamsWhat you'll be doing? Meeting and greeting customers from all over the world Working within a team to assist the Branch...

  • Customer Service Team Leader

    2 weeks ago

    Eagle Farm, Queensland, Australia Bunzl Full time

    Job no: 494283Work type: Full TimeLocation: Eagle FarmCategories: Customer Service- Full time position based in Eagle Farm, QLD:Step up to a manager role for a senior customer service professional:- Opportunity to make a real impact by building and bringing together a teamWHY BUNZL?As one of the world's largest providers of distribution and outsourcing...

  • Customer Service Executive

    2 weeks ago

    Eagle Farm, Queensland, Australia Carbiz Rentals Full time

    Join Our Winning Team and Ignite Your CareerReady to join a fast-growing industry leader and be part of an amazing team? We're seeking exceptional individuals with strong negotiation and relationship-building skills. At Carbiz, we prioritise your growth and development, offering comprehensive training and long-term career opportunities. Whether you're...

  • Customer Service Representative

    2 weeks ago

    Eagle Farm, Queensland, Australia JUCY Rentals Full time

    JUCY Rentals has an exciting new opportunity at our Brisbane Branch We are looking for a Customer Service Representative to deliver outstanding customer focused results on a daily basis and help our customers live out their traveling dreamsWhat you'll be doing? Meeting and greeting customers from all over the world Working within a team to provide a seamless...

  • Assistant Property/onsite Manager

    2 weeks ago

    New Farm, Queensland, Australia The Onsite Manager Full time

    Assistant Property/Onsite Manager:50K Negotiable:Part Time Management employment, New Farm QLD:Are you a proactive, detail oriented professional with a passion for real estate and tenant satisfaction? This role is for youWe are seeking an experienced Assistant Property Manager to work with our small Onsite Management team in a beautiful Riverfront location....

  • Customer Service

    2 weeks ago

    Eagle Farm, Queensland, Australia Bunzl Full time

    YOUR ROLE We are looking for a Customer Service Representative to join our Eagle Farm team. The successful applicant will need to be able to communicate well both verbally and in writing to a wide variety of people, have empathy for others, not be afraid to roll their sleeves up and "muck in" and possess the ability to provide our customers with the...

  • Customer Service Representative

    2 weeks ago

    Eagle Farm, Queensland, Australia Nikpol Full time

    Family owned company Nikpol, known for their on-trend interior design products and finishes are looking for a Customer Service Representative to join our growing Nikpol Family.With over 40 years of experience Nikpol has grown from a two man operation to become a leading supplier for the new home, renovation and commercial joinery market across Australia....

  • Commerical Manager

    2 weeks ago

    Eagle Farm, Queensland, Australia Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...

  • Account Manager Motospecs

    2 weeks ago

    Eagle Farm, Queensland, Australia GPC Asia Pacific Full time

    About UsMotospecs is a specialist wholesale distribution company supplying automotive parts to the aftermarket. Furthermore, we supply our National branch network who specialise in the supply of components for the Drivetrain, Power Steering and 4-wheel drive industries under the Drivetech, Drivetech 4x4, ATP and Approved Brands.Continued business growth has...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Trayne Consulting Full time

    About the CompanyEverything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.Our services include subscription, leasing and rental hire and covers everything...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Trayne Consulting Full time

    About the CompanyEverything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.Our services include subscription, leasing and rental hire and covers everything...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia G James Full time

    Permanent + Full Time + Career Advancement Opportunities Competitive Salary Package + Free on-site parking + Newly renovated office Inclusive + Supportive + Passionate Team G.James is Australia's leading integrated glass, aluminium window and door manufacturer and contractor. Our privately owned, family company employs 1900 people with operations throughout...

  • Retail Trade Manager

    2 weeks ago

    Eagle Farm, Queensland, Australia Lorna Jane Full time

    We have an exciting opportunity for a Retail Trade Manager to join the Retail team at Lorna Jane HQ office, located in Eagle Farm.About the roleLeading a team of Trade Performance Specialist, the Retail Trade Manager is responsible for influencing national revenue through training and community, fostering brand and product education across the Lorna Jane...