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State Retail
3 months ago
Position:
Benefit Cosmetics is looking for a motivated, driven and energetic
State Retail & Education Manager.
About the Role
Reporting to the Sales Director,
- Responsible for driving and delivering sales performance in retail partner stores (Myer and Sephora scope).
- Manage, coach, and motivate the field teams daily aiming for excellence of customer service and highlevel productivity.
- Build and nurture a strong commercial relationship with our key field partners.
Job tasks and responsibilities
Retail
- Ensure retail growth performance instore (product and services) and meet store and State targets
- Monitor KPIs and implement action plans with teams to ensure goals are met (animations, trainings, etc.)
- Build and maintain an excellent relationship with our main actors in store at Myer and Sephora
- Monitor stock to maintain healthy levels and consistently report to head office
Management
- Lead, coach, and motivate a team of Counter Managers, Beauty Advisors and Brow Experts
- Analyse individual and team results using the Benefit monitoring tools
- Actively participate in store activities leading by example
- Analyse region category performance and take strategic action to improve sell through in stores
- Manage, coordinate, and validate team rosters following company and industry awards regulations
- Responsible for the recruitment of vacant positions within the State
Education
- Identify training needs and address them liaising with the Head of Education
- Responsible for the instore training and upskilling of team members focusing on product knowledge, brow services, and sales methodology
- Coach instore team members with a mindset of "excellence of customer service"
- Participate actively in the roll out of retailer training plans to secure maximum participation (instore and online)
Marketing / Merchandising
- Roll out the Trade Marketing plan as per the guideline communicated to ensure successful sales dynamics on counter and strong product launches are executed
- Ensure all stores abide by merchandising recommendations for consistent brand image and awareness
- Ensure all counters are compliant with Hygiene practices as per the State Health Department regulations
Experience, Attitudes, Skills and Knowledge
Work Experience
- Proven Commercial experience and success across multisite retail locations (required)
- At least 3 years of Team management large teams (required)
Attitudes
- Energetic, passionate, and a keen sense for sales and loves to develop people
- Hands on personality, driven and committed to achieving goals
- Flexibility to work on weekends during peak periods (80% of the time spent in the field)
- Highly organised and good time management
Skills
- Exceptional people management & communication skills
- High level of experience and skills training and coaching
- Excellent written, communication and interpersonal skills
Knowledge
- Beauty Therapy qualifications (ideal)
- Computer literate (Excel, PowerPoint and Word)
Profile:
8 KEY CHARACTERISTICS
We look for team members with the following cultural characteristics:
- Committed
- Confident
- Energetic
- Enthusiastic
- Fun
- Passionate
- People Person
- Winning Attitude
