Service Delivery Manager

1 week ago

Adelaide Region SA, Australia CyberCX Full time
Flexible work enviornment

  • Hyper growth practice
  • Adelaide or Canberra location
CyberCX is Australia's leading independent cyber security consultancy organisation. Due to organic growth, we are looking for a Service Delivery Manager to join our Adelaide team.


We value diversity and all levels of experience to contribute to our team, and at CyberCX we have a growing Women in Cyber internal network as part of this.


As the Service Delivery Manager, you will act as the conduit and advocate for the customer and CyberCX, ensuring services are being delivered in accordance with defined governance frameworks and customer contract obligations.


Duties

  • Ensure the creation and delivery of accurate Service Delivery reports to your clients and for client projects in accordance with the Service Governance reporting framework
  • Ensure the effective delivery of Managed Services in accordance with the CyberCX Service Governance framework
  • Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met.
  • Act as a single point of escalation for assigned customer accounts
  • Ensure effective delivery of Continual Service Improvement (CSI) initiatives to ensure improved efficiency, quality and customer experience
  • Work with the Customer Solutions team in a presales advisory capacity to ensure service definitions and descriptions are accurate

Skills & experience

  • Mandatory: ITIL Foundations V3
  • Preferred: ITIL Foundations V4 with additional ITIL Capability certifications
  • You bring previous relevant experience in a similar role (at least 25 years of prior experience in Service Delivery / IT Operations / Project coordination would be ideal) coupled with exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams quickly.

Benefits

  • Flexible working arrangements
  • Mentoring from leading cyber security experts
  • Annual training budget towards industry certifications/qualifications
  • Onceinacareer growth opportunities

About CyberCX
CyberCX is the leading independent cyber security services organisation in Australia and New Zealand. CyberCX is Australia's greatest force of cyber security professionals.

CyberCX has united the country's most trusted cyber security companies to deliver the most comprehensive end to end cyber security services offering to Australian enterprises and governments.

  • Service Delivery Manager

    3 weeks ago

    Adelaide Region SA, Australia CyberCX Full time

    Flexible work enviornment - Hyper growth practice - Adelaide or Canberra location CyberCX is Australia’s leading independent cyber security consultancy organisation. Due to organic growth, we are looking for a Service Delivery Manager to join our Adelaide team. We value diversity and all levels of experience to contribute to our team, and at CyberCX we...

  • Service Delivery Manager

    3 weeks ago

    Adelaide Region SA, Australia Talent International Full time

    australia adelaide contract negotiable- Service Delivery Manager - Adelaide Based - Contractual (Full Time Role) - 6 months, with possible extensions We are looking for an experienced Service Delivery Manager with data management background to join one of our clients in Adelaide. The following skills and experience are essential to be successful in this...

  • General Manager, IT Service Delivery

    2 weeks ago

    Adelaide Region SA, Australia Redwolf + Rosch Full time

    Permanent full-time leadership position, with flexible working arrangements - Work for an organisation that makes a difference to our aging community - Competitive salary + Super + Salary packaging up to $18,500 We are seeking an experienced General Manager, IT Service Delivery with exceptional leadership and service delivery standards. - Permanent...

  • SAP Service Delivery Manager

    2 weeks ago

    Adelaide Region SA, Australia DyFlex Solutions Full time

    DyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in our area of SAP expertise. We deliver fit for purpose SAP solutions and our services range from greenfield and brownfield implementations, change management to ongoing AMS services and support. Recently, we have been awarded Partner of the Year for...

  • General Manager, IT Service Delivery

    1 week ago

    Adelaide Region SA, Australia Redwolf + Rosch Full time

    Permanent full-time leadership position, with flexible working arrangements Work for an organisation that makes a difference to our aging community Competitive salary + Super + Salary packaging up to $18,500We are seeking an experienced General Manager, IT Service Delivery with exceptional leadership and service delivery standards. Permanent fulltime...

  • SAP Service Delivery Manager

    1 week ago

    Adelaide Region SA, Australia DyFlex Solutions Full time

    Service delivery is a key function for our business to execute and deliver SAP solutions service and change requests as well as projects across a diverse range of industries. You will contribute to our practice business strategy and direction, ensuring that objectives as well as business goals are met.Tasks and Responsibilities: To project manage the...

  • SAP Service Delivery Manager

    1 week ago

    Adelaide Region SA, Australia DyFlex Solutions Full time

    DyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in our area of SAP expertise. We deliver fit for purpose SAP solutions and our services range from greenfield and brownfield implementations, change management to ongoing AMS services and support. Recently, we have been awarded Partner of the Year for...

  • Payroll Services Delivery Manager

    2 months ago

    Adelaide Region SA, Australia Frontier Software Full time

    Payroll Services Delivery Manager - Join an industry leading HR and Payroll solutions provider - Exceptional career development opportunities - A secure, well-established organisation with work from home flexibility Would you like to use your payroll management experience in a new challenge? Are you an experienced people leader? Do you thrive on identifying...

  • Service Delivery Lead

    1 week ago

    Adelaide Region SA, Australia Healthcare Australia Full time

    Full-Time contract, Hybrid position Adelaide, South Australia location Looking to establish your career in Aged Care with a Leading ProviderHealth Care Australia is currently looking for a Service Delivery Lead to become a valued member of our Homecare team in Adelaide.HCA provides leading aged care support services across the Nation through Aged Care...

  • Service Delivery Manager

    2 weeks ago

    Greater Adelaide SA, Australia Finite Full time

    Location: - Adelaide- Job Type: - Permanent- Specialisation: - Help Desk & IT Support- Salary: - Negotiable- Reference: - PR/024991_1706502295- Contact: - Daniel Philip- This role holds responsibility for overseeing, managing and ensuring the delivery of support services, aiming to guarantee an outstanding customer experience for all our...

  • Delivery Service Officer

    2 months ago

    Adelaide Region SA, Australia Zoom Recruitment Full time

    **The company** Zoom Recruitment are partnering with the world’s leading provider of logistics services who specialise in providing courier services, transportation and international shipping in over 20 countries and employ over 400,000 staff worldwide. **The Role** Full-time positions currently exist in Adelaide for Delivery Service Officers. This role...

  • SAP Delivery Manager

    4 weeks ago

    Adelaide Region SA, Australia Fujitsu Full time

    Location: - Adelaide - South Australia- Date Published: - 05-Jun-2023- Job Reference: BH-145957 **SAP Delivery Manager** **Adelaide location** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing...

  • Asset, Process

    2 months ago

    Adelaide Region SA, Australia Service Stream Full time

    Primary Location Adelaide - Happy Valley Job Description Summary An exciting opportunity has arisen for an Asset, Process & System Manager to join our ServiceStream Team About the Role Nature of position: Permanent / Full Time Location: Adelaide - Happy Valley Reporting Line: Service Delivery Manager About the Role Service Stream’s Water division...

  • SAP Delivery Manager

    1 week ago

    Adelaide Region SA, Australia Fujitsu Full time

    Location: Adelaide South Australia Date Published:05-Jun-2023Job Reference:BH-145957SAP Delivery ManagerAdelaide locationWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise,...

  • Account Manager

    2 weeks ago

    Greater Adelaide SA, Australia Account Manager Full time

    Join an award winning and innovative SA Recruitment company - High performing & passionate team with an empowering culture based in the CBD - Permanent role, good base salary and incentive **About Harrison McMillan** Harrison McMillan is not your ‘traditional’ recruitment agency. We embrace “Recruitment 4.0” to build leading talent solutions while...

  • Service Delivery Manager

    2 months ago

    Greater Adelaide SA, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role As Service Delivery Manager, you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to customers...

  • Service Delivery Manager

    1 week ago

    Greater Adelaide SA, Australia Datacom Full time

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the RoleAs Service Delivery Manager, you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in...

  • Coordinator, Ndis Service Delivery

    1 week ago

    Adelaide Region SA, Australia Baptistcare SA Full time

    **About **us**: Baptist Care SA works collaboratively with South Australians from all walks of life. We provide Adventure Programs, Disability Services, Homelessness Services, Out of Home Care and Youth, Family and Community Programs. We are committed to finding a way forward for everyone we serve and supporting them to achieve their life goals. We find ways...

  • Coordinator, Ndis Service Delivery

    1 week ago

    Adelaide Region SA, Australia Baptist Care SA Full time

    **About **us**: Baptist Care SA works collaboratively with South Australians from all walks of life. We provide Adventure Programs, Disability Services, Homelessness Services, Out of Home Care and Youth, Family and Community Programs. We are committed to finding a way forward for everyone we serve and supporting them to achieve their life goals. We find ways...

  • Delivery Manager

    2 months ago

    Adelaide Region SA, Australia face2face Recruitment Full time

    **Closing Date**:9 am Thursday 23 November 2023 **face2face reference**:593651 **Location**:Nation-wide (ACT and QLD preferred) **Hours**:full-time **Contract length**:12 Month Contract with 2*12 Months Contract Extension **Entry requirements**:Australian Citizenship + Ability to obtain Baseline Security Clearance **Pay range**:$100.00 - 135.00 p/h inc....