Service Delivery Lead

1 week ago

Adelaide Region SA, Australia Healthcare Australia Full time
Full-Time contract, Hybrid position

  • Adelaide, South Australia location
  • Looking to establish your career in Aged Care with a Leading Provider
Health Care Australia is currently looking for

a

Service Delivery Lead to become a valued member of our Homecare team in Adelaide.

HCA provides leading aged care support services across the Nation through Aged Care Government Funding and self-funded individuals. Our goal is to provide the best quality support and care based on the Client's lifestyle and needs.

The Benefits:

We believe in making sure our team have a work life balance and are fully equipped for their role requirements.

Therefore we offer a number of opportunities to maximise your experience at HCA.

  • Hybrid role 2 days' working from home
  • Travel reimbursed per kilometre
  • Ongoing training and support within your role
  • Access to a Virtual Wellness program
  • 3 funded Employee Assistance Program sessions
  • Happy Birthday to you The day off on your birthday each year
  • Future career opportunities with an expanding national organisation

About the role:


The Service Delivery lead is responsible for building our workforce capability through the successful delivery of Service Delivery Initiatives to meet the needs of our customers.

The position will work with the State Manager and Team to develop and implement service delivery strategies and engagement approaches, that provide coaching, mentoring and supervision to our workforce.


Responsibilities:

  • Promote HCA and attract new workforce
  • Support and coach the field team to deliver excellent customer service
  • Manage workforce leave planned and unplanned to acceptable levels
  • Help drive effective utilization of the field workforce by engaging with the support workers
  • Work with the State and National Teams to design the development of our workforce to meet our customers' needs
  • Build HCA workforce capability to meet our growing customer base and market share with sustainable new business
  • Leverage workforce potential to meet market demand
  • Work collaboratively with the State Team to deliver an excellent workforce experience and ensure consistent messaging that is engaging and leads to greater attraction

About you:

  • Current or willing to obtain National Police check
  • Current or willing to obtain working with children check
  • 3 x Covid19 Vaccinations and yearly influenza vaccination
  • Excellent communication and customer service skills
  • Looking to establish your career in Homecare/Aged Care
  • Minimum 12 years' experience in administrative or a similar role
  • Ability to calmly perform in high pressure situations
  • Emotionally intelligent and an ability to emphasis with customers and respond to their everchanging needs


Are you looking to join a market leader and contribute towards delivering the highest level of Homecare services in Australia? If yes, then HCA is the right Employer for you.

We are a people-centric business with our core values being the heart and soul of all that we do. If

you want to be a part of a team that are passionate about Aged Care then

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