VP of Customer Experience Practice Lead

2 weeks ago

Melbourne, Victoria, Australia Gentrack Ltd (Global) Full time
To relentlessly drive ourcustomers' success by developing bettercleantech solutions.
Sales and Customer SuccessFull-timeOffice | Melbourne, VIC, AustraliaMid Level

  • A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets.

For over 35 years Gentrack has been partnering with the world's leading utilities, and more than 60 energy and water companies rely on us.

Gentrack, with our partners Salesforce and AWS, are leading today's transformation with g2.0,

...Read moreAbout the role


The OpportunityThe VP, CX lead plays a crucial part in driving transformative change within the in the company towards outside-in view of the customer experience.

Your role extends beyond conventional boundaries, involving collaboration with the customer, optimizing designs, and contributing significantly to project proposals. Embrace the challenge of overseeing the technical intricacie s

...Read moreWhat you'll be responsible for

Customer Advocacy and Feedback

Adoption and Success Management

Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice adviceRelationship Building

Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need

Learning agility

Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilitiesProblem solving

Identifies problems and develops logical solutions that address the problems

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