Manager Risk and Controls, Line 1 Business Banking

1 week ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
Manager Risk and Controls, Line 1 Business Banking

Do work that matters


Business Banking (BB) offers a complete range of transaction, lending, and trading solutions, along with tailored offerings for over 1 million Commonwealth Bank's small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers.

It also services our personal and institutional online trading customers via CommSec.


Everyday Business Banking (EBB) supports the full spectrum of customers' everyday banking needs from the smallest businesses to the largest corporates.

Accountable for delivering product management across the Product Crews focussing on delivering exceptional customer experience as well as delivery of analytical capabilities to support customers as well as customer strategy and lifecycle management.


About BB Line 1 Risk Chapter


Our BB Line 1 Risk Chapter partners with Product teams to help them achieve their strategic goals, with a focus on achieving NPS30+.

The Risk Chapter is responsible for ensuring appropriate end to end risk management that facilitates well informed business decisions and great customer outcomes.

This is achieved by identifying, understanding, and effectively managing risk, including emerging risks. The effective design and implementation of controls, ensuring operational risk & compliance frameworks are effectively implemented within the business. Finally, business stakeholders have appropriate oversight and governance of the risk and control environment. This role will report to the Chapter Lead EBB Non-Financial Risk.

See yourself in our team


As a Risk and Controls Manager Line 1 supporting Everyday Business Banking you'll play a crucial role in ensuring the safe delivery of product and process changes and support the business manage and oversee risks across the entire value chain.

You'll be responsible for ensuring new, existing, and changing processes are assessed, awareness is raised, and risk mitigations are in place.

This is achieved through effective design and implementation of controls. More broadly, you'll partner, coach and advise business on management of risk and compliance obligations.

Your day could look like but not limited to

  • Cultivate a proactive risk culture through collaboration with business partners and Line 2 teams, shaping the optimal approach to risk and change matters.
  • Design and implementation of controls to enable better risk and compliance outcomes. This includes proactively identify opportunities to enhance the design and resiliency of business processes and controls through continuous improvements.
  • Uphold data quality in the risk management system (RisklnSite) and provide essential support to senior business leaders in governing, overseeing, and managing risks.
  • Partner with the business to manage risks, compliance obligations and operations within risk appetite, including ensuring risks (including emerging risks) are profiled and captured in the Risk Profile (RCSA) and updated when risk trigger events occur.
  • Lead risk management activities in change initiatives, contributing to the achievement of the group and line of businesses strategic objectives.
  • Manage root cause analysis of issues and incidents (including issues identified through audits and external processes) and implementing control improvements to address the identified gaps.
  • Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions, and decisions we expect from our people.

We're interested in people who have

  • Experience in financial services sector.
  • Business knowledge in Everyday Business Banking Product businesses and their strategic priorities.
  • Sound understanding and demonstrated competence of risk and compliance management policies and frameworks.
  • Demonstrated curiosity and willingness to challenge the status quo whilst balancing the needs of various stakeholders.
  • Strong attention to detail, with the ability to identify potential critical threats and opportunities, taking action to resolve accordingly.
  • Proficient oral and written communication skills, including the ability to influence across a range of stakeholder groups.
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Advertising End Date: 20/06/2024

Job ID REQ212320

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