Operations Coordinator

1 week ago

Coolangatta, Australia NRMA Motoring & Services Full time

Take a career road trip with us where every day is a holiday
Are you a hands-on operations professional, with a passion to add value to a team of Park and Resort Managers to provide top notch guest experience??

This is an exciting role with a reputable organisation and dynamic industry.

It will provide you the opportunity to place a road marker on the next milestone in your career journey and directly shape the experience for your team members and hundreds of thousands of guests.


The Perks

  • Work from beautiful locations across our Parks and Resorts network
  • Inclusive, entrepreneurial team culture and family environment
  • FREE NRMA Blue membership, FREE NRMA Premium Roadside Assist, heavily discounted insurances and more
  • Free nights and discounts to all Park locations across Australia
  • Discounts on car hire, cruise, and other accommodation
  • Interest free EV loans

About Us


NRMA Parks and Resorts is a wholly-owned subsidiary of the member-owned National Roads and Motoring Association (NRMA) - keeping people moving for 100 years.

Our expanding portfolio of owned and managed holiday parks currently features 51 properties in iconic tourism locations around Australia. We are passionate about delighting our guests and creating opportunities for them to reconnect while discovering the great outdoors.

We offer competitive employment terms and ongoing support from a culturally diverse, inclusive and welcoming team, embracing our company values that are built from our essence as a member-owned, profit-for-purpose organisation.


The Role


Based at our stunning beachfront location in Coolangatta, from our beautiful parks and resorts, and from your home office, a role within this reputable organisation will shape an exciting, next step, in your career journey.


Reporting into the Operations Manager, the Operations Coordinator is responsible for assisting the Operations Manager and ensuring that on-site, park managers and their teams are fully supported in their roles.

You will also ensure that the management unit is compliant, profitable, sustainable and achieves business plan objectives through the provision of a high standard of management services, accommodation offerings, activities and associated services.


Key elements of the role include:

  • Providing ongoing support to and maintain good working relationships with park managers, suppliers and clients.
  • Coordinating all incoming and outgoing correspondence to guests, residents and longterm casuals, including the drafting of all communication and agreements.
  • Constructing and sharing written responses to guest complaints in consultation with the Operati Assisting in ensuring that all front office systems and functions at various properties are managed in line with company policies, procedures and standards.
  • Assisting the Operations Manager to ensure that properties comply with cash flow management strategies. These include but are not limited to; debt obligations, payroll, debtor's management, supplier payments, banking processes, cash float and petty cash management, and bank reconciliation sign off.

How do you measure up?

  • 2+ years' experience in a similar role, providing support to senior managers.
  • Reservation system software experience (advantageous).
  • A passion for delivering exceptional guest experience.
  • Exceptional attention to detail and be highly organised.
  • The ability to communicate and negotiate effectively, verbally and in writing.
  • The flexibility and adaptability to manage multiple priorities.
  • Advanced skills in Microsoft Word and Excel.

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