Support Centre Coordinator

1 week ago

West Ryde, New South Wales, Australia St Vincent de Paul Society Full time

Support Centre Coordinator:

  • Date: 9 Apr 2024
  • Location: West Ryde, NSW, AU, 2114
  • Requisition ID: 839
    About Us:

The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society.


  • We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture._
  • The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities._

Your Role:


Vinnies Support Centre is a client support and referral centre with emergency food pantry (Monday - Friday), reception and client support volunteers all trained to engage with people experiencing disadvantage and address requests for assistance.

The Vinnies Support Coordinator oversees all activities at the Centre including a client centred approach to service delivery, volunteer management, training and support and networking with the broader community.

Works closely with Conference members and provide administrative support to the regional President.

Your Responsibility:

  • Contribute to a safe working environment for members, staff and volunteers by adhering to the Society's workplace health and safety practices.
  • Contribute to the implementation of effective risk management procedures to ensure compliance with legal, employment and governance requirements.
  • Provide a consistent clientcentred approach for all client engagements
  • Ensure that trained staff, volunteers and members are available to welcome, engage, assess and refer clients as required.
  • Follow all client services policies and procedures including client data, reporting and evaluation.
  • Work directly with clients experiencing complex needs as required to effectively address needs, advocate and refer to specialist services.
  • Assist clients to build connections with appropriate services, community supports and informal social networks.
  • Ensure that the food pantry is stocked and managed at all times and compliant with all WHS and food handling regulations
  • Manage voucher, store card and other forms of financial assistance in accordance with strict internal controls and reporting requirements.

You Will Need:

  • Relevant tertiary qualification/s in social sciences, education, social work, psychology, welfare, health studies or related area.
  • Demonstrated knowledge and skills in assessment within disadvantaged communities and individuals.
  • Experience working with disadvantaged communities.
  • Excellent written and verbal communication skills.
  • Ability to effectively lead and develop a team.
  • Experience managing and leading volunteers.
  • Experience in training employees or volunteers.
  • Effective time management and organisational skills.
  • NSW Driver Licence.

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