Customer Care Consultant

2 weeks ago

The Hill, Australia nib Health Funds Limited Full time
Our

Member Services

team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasonsYou will be the

voice

of nib,

representing

our brand by providing excellence in customer serviceIt is a

fast-paced

inbound call centre,

where you can

tak

e

up to

60

calls a dayThe environment is very

structured

, with

set

Key Performance Indicators (

KPI
s

)You will

p

romote nib products and services

and drive for first call resolution to queriesYou will c

reate

meaningful member experiences

, helping nib's

members get the best val

ue out of their health insuranceYou will b

e part of a team that supports one another and celebrate

s

successThis role will be based in our Newcastle hubThis role will see you work on a rotating roster between 8:30am-6:00pm

Monday to Friday.
You will be available to

commence


on the 19th July and be able to commit to two weeks of training which will run 9:00 am-5:00 pm.

Let's

talk about working at nib GroupWe are committed to creating a

supportive

working environment

,

where you are free to be youWe

value working flexibly, and that includes providing our people with

hybrid

working options.

You'll

need to come into the

office

one day a week to connect

, although we welcome and encourage you to

come

into our Hubs

as often as you likeYou'll

be provided with

a

working from home allowance to

help

set up and

maintain

your home workspace50% discount on nib health insurance

and 30% off travel insurance

Employee share plans, short-term incentive program and life and salary continuance insurance benefitsGive back to the community through paid leave for volunteering

Support your better health through our nib Well Program and corporate fitness discounts18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employeesWe actively encourage Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ as well as culturally diverse community members to apply for open rolesLet's

talk about youYou are confident in your computer skills and can multi-task and navigate systems whilst speaking with members

over the phoneYou

can

work in a structured and

busy

environmentYou

have

previous

experience in customer service and

can provide

exceptional outcomesYou enjoy interacting

with customers over the phoneYou have a w

illingness to learn and

maintain

new skillsYou are m

otivated to achieve set goals and
KPIsYou have a f

lexible and positive work approach and attitudeLet's

talk about who we areThe nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members

,

travellers

and

participants

make more informed healthcare decisions, transact with healthcare systems and

generally live

healthier lives.
We're


looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary.

Extraordinary comes in different perspectives and experiences.

We're

committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
Let's

talk about diversity,

equity,

and inclusionWe

welcome candidates that reflect the diversity of the communities in which we

operate

. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment,

selection

and/or assessment process, please contact us at

fine printAll your information will be kept confidential according to EEO guidelines. Successful applicants will

be required

to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

About Us


Who we arenib Group is a trusted international health partner, empowering our members to make better decisions and improve health outcomes through greater accessibility to affordable health services and Group provides health and medical insurance to over 1.6 million Australian and New Zealand residents.

We also provide health insurance to more than 190,000 international students and workers in Australia.
In addition, we are Australia's third largest travel insurer and global distributor of travel insurance through our business nib Travel, providing financial protection and assurance to travellers wherever they are in the world

Our PurposeOur purpose is your better health.

We are a trusted partner in helping our members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

#J-18808-Ljbffr

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