Customer Success Manager

1 week ago

Sydney, New South Wales, Australia Talent International Full time
  • Product sells itself – less than a 2% churn rate annually
  • Hybrid working arrangement on offer.
  • 2x permanent vacancies within the Customer Success Division.

An industry leading, dynamic company that specialises in creating innovative solutions for enhanced end user experience in Human Resources (Corporate + Recruitment clients) is seeking a Customer Success Manager to join their team in a permanent career opportunity.

Are you a lover of customer satisfaction and being the first point of contact for clients? This is the role for you In this role you will be responsible for taking ownership over a book of 300+ SMB to Mid-Market clients, acting as the main touchpoint for clients through an Account/Success Management perspective, and engaging in weekly Account Review meetings (EBR's).

Additional Benefits:

  • Hybrid flexibility working arrangement – 3 days in office, 2 days from home.
  • Based in the heart of the CBD Walking distance from the nearest train station.
  • Annual company event for all – the most recent event was 3 days in the Hunter Valley.
  • Quarterly CX event – half day provided.
  • Team bonding activities linking back to their fantastic workplace culture.
  • Corporate card provided when meeting clients face-to-face.
  • Internal social club festivities
  • Salary is $95-$105K Base (depending on experience) + Super + Commissions (generally $5K+ p/year).

Roles and Responsibilities:

  • Manage and grow an existing book of 300+ SMB to Mid-Market clients.
  • Handle client escalations to resolution, leveraging cross-functional internal teams.
  • Be the first point of contact of clients from an Account/Success Management perspective. It'll be less focus on sales but more on billing, escalations, account strategy and overall value
  • Build and maintain long-term stakeholder relations.
  • Conduct weekly Account Review meetings (EBR's) ensuring clients are satisfied, setting correct expectations, and providing insights on new products and features.
  • Responsible for preventing client churn – the great news is the product sells itself and they have a less than 2% churn rate annually.
  • Review existing agreement terms and payment terms – being the mediator and identifying opportunities that would best suit the business + client.
  • Ensuring the database system is kept up to date.

About You:

  • Ideal candidate will have 1+ years of Customer Success experience within SaaS.
  • Open towards seasoned SaaS SDR's stepping up into Customer Success, full end-to-end SaaS sales cycle experience wanting to move into Customer Success.
  • Proven B2B client or sales experience.
  • Possess great communication and negotiation skills to analyse a business' needs and translate them into relevant solutions.
  • Display a can-do attitude and have the ability to work autonomously and with a team.
  • Based in Sydney, NSW, and have full working rights in Australia.

What's Next...

If you like what you've read above and it sounds like there could be a match, we'd love to hear from you. We invite you to APPLY NOW, or alternatively, you can email your CV to

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