Global Markets Production Support Manager

2 weeks ago

Sydney, New South Wales, Australia Ambition Group Full time

Leading European Investment bank with a growing Asia Pac footprint are seeking a Production Support Team lead to manage a local (Sydney) team to provide a stable trading environment across the global markets business.

The role will involve

  • Management of Staff
  • Responsible for a 45 member team of production support staff based in Australia
  • The team overall is responsible for the following and as Team Lead this role is expected to put in place mechanisms & practices to deliver effectively and efficiently on these
  • As Team Lead also expected to play these roles directly as and when needed.
  • This role is responsible for objective setting, mentoring, training and career progression of staff in the team
  • This role is also responsible for controls, risk assessment & mitigation as per group IT procedures
Incident Management

  • Acknowledge, Ticket, Investigate & Resolve issues notified by user community
  • Appropriate escalation of incidents to resolver groups, based on procedures for production incidents and for BCP events
  • Defining, documenting and improving processes and procedures
  • Ensuring appropriate classification of Incidents, adhering to SLA regarding response time and update frequency, appropriate escalation of incidents, adherence to P1 Incident Procedure
  • Ensure communications are being properly delivered on time, and with quality
  • Review and production of internal and external incident reports

Service Reporting:

  • Ensure daily, weekly and monthly service reporting to key stakeholders including BNPP business, BNPP Paris and BNPP UK is produced correctly
  • Assist with preparation of material for internal and external auditors

Business Communications:

Problem Management:

  • Review daily "hot topics" affecting Service Delivery and IT performance, e.g. KPI breaches, P1 incidents
  • Initial root cause analysis of problems to determine potential fixes
  • Raise potential fixes with appropriate work management streams and ensure resources are allocated, testing performed and fixes deployed
  • Coordination of incident reviews with platform leads and OPC team, including agreement with platforms on incident preventative measures
  • Coordination with preventative measure owners to ensure closure within expected timeframes
  • Reporting of problems and outstanding actions to global and local management
  • Analyse and make recommendations to management for issues affecting delivery of IT services to BNPP business

Audit Preparation:

  • Assist with preparation of material for Internal and External Auditors
  • Responding to queries on ongoing audits

To be successfull in the role you will possess -

  • Strong appreciation of production responsibilities within an international financial institution
  • Strong Production Incident management Skills including investigations and Resolution
  • Excellent hands on troubleshooting
- experience of working in a "follow the Sun" ITIL Environment

  • Strong SQL, VBA, Excel and linux skills
  • Ability to build strong reationships at all levels of the business
  • Knowledge of global markets business areas such as Equities and Derivatives a massive advantage

Job details:

Posted 09 March 2023

SalaryAU$ AU$200000 per annum + Plus Super Plus Bonus

LocationSydney CBD

Job type Permanent

DisciplineTechnology & Transformation

Reference263895

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