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Male Ndis Service Delivery Coordinator

4 months ago

Booragoon, Australia WeKare Disability Support Group Full time

WeKare Disability Services is seeking to employ bright, enthusiastic, & competent Service Delivery Coordinator workers for our brand new Booragoon office.

This is a client-facing position focused on customer service and the delivery of support services to NDIS participants.

A knowledge of the disability industry will be highly regarded but is not required for the position initially.

WeKare is an organisation committed to delivering reliable and high-quality services and supports to NDIS participants. We offer a variety of services to disabled persons to improve their quality of life and aid in achieving the best possible outcomes for every client.

A high level of competency, initiative, reliability and autonomy is required for this position.

The position is casual and ongoing with some flexibility in hours.

Service Delivery (SDC) Level 1 Duties and Responsibilities

  • Responding to, or directing inquiries to the appropriate staff for action in an expedient fashion.
  • Organising, collating and protecting data of participants and employees.
  • Rostering suitable support staff for participants and maintaining those rosters.
  • Informing HR of staffing requirements to ensure stable staffing and continuous services.
  • Delegating contingencies & covering shifts when cancellations occur due to illness or injury & informing participants of cancellations or changes to services.
  • Manage support staff to encourage positive behavioural support strategies in line with participant goals & enforce ethical boundaries.
  • Record and report as per the directives of the supervising L2 Service Delivery Coordinator.
  • Maintain a high standard of care at all times for participants within the NDIS guidelines and procedures, ensure quality services and constant improvement.
  • Report incidences of concern to supervisor immediately for instruction and followup.
  • Undertake tasks (under supervision) in support of Support Coordination Team as directed by Level 2 SDC.
  • Fulfill other duties as required by management and other department personnel as requested / required.
Mandatory Qualifications are required for this role

  • Cert III, IV in Disability or Aged Care Services
  • National/International Police Check
  • Working With Children Check
  • NDIS Screening Check
  • First Aid Certificate (incl. resuscitation)
  • Valid Driver's License and Access to an insured vehicle.
  • Proof of Covid-19 Vaccination status.
Additional training will be provided by WeKare, as required, to meet participant needs.

Job Type:
Casual

Pay:
$ $38.08 per hour

Benefits:

  • Professional development assistance
  • Travel reimbursement

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Penalty rates

Licence/Certification:

  • First Aid Certification (required)
  • Working with Children Check (required)
  • National Police Certificate (required)
  • Driver Licence (required)
  • Covid19 infection Control Certificate (Online Course) (required)
  • NDIS Screening Clearance (or Vulnerable Person Check in TAS) (required)
  • NDIS Worker Orientation Module (Online Course) (required)

Work Authorisation:

  • Australia (required)

Work Location:
In person

Expected Start Date: 06/05/2024