Community Safety Service Officer

1 month ago

Booragoon, Australia City of Melville Full time

SYNOPSIS:
**Community Safety Service Officer**

**Join Our Team as a Community Safety Service Officer**

We are seeking a dedicated and proactive Community Safety Service Officer to support our mission of ensuring safety and security within the community. If you have a passion for service and the ability to work independently, we want to hear from you

**Salary**:Up to $89,914.63 p.a. total salary package ($76,908.35 - $84,244.35 + 11.5% super)

**Location**: City of Melville Operations Centre

**Employment Type**:Fixed Term Contract ending 30 June 2027, Full-Time (84 hours, 7x12 hour shift per fortnight)

**Key Responsibilities**
- Conduct proactive, intelligence-led community patrols that involve significant independent driving, foot patrols. This role requires a high degree of autonomy and initiative to effectively monitor the area and respond to customer requests or incidents
- Utilize initiative to resolve issues during customer interactions while ensuring personal safety and promptly referring significant problems to the Team Leader
- Liaise effectively with internal and external stakeholders to address community concerns
- Assist Team Leaders in maintaining accurate records of shift activities Provide control and dispatch support to the Team Leader by managing inbound calls to the 1300 number and executing related outbound instructions
- Uphold the organization’s values and support cross-functional teams to meet customer and organizational needs
- Take appropriate actions in line with established policies to ensure a strong focus on customer service
- Promote and adhere to a holistic Safety, Environment, Health & Quality culture, ensuring compliance with relevant legislation and standards
- Participate in Continuous Improvement Teams and Audit teams as required
- Perform other tasks as requested within the scope of the position

**What We’re Looking For**
- Current WA ‘C’ Class Driver’s Licence
- Current National Police Clearance
- Current First Aid Certificate
- Security Officers License under the Security and Related Activities (Control) Act 1996
- Excellent customer service skills
- Effective verbal and written communication skills, including report writing
- Ability to work independently and collaboratively within a team

**Why Join Us?** At the City of Melville, we value our employees and provide a supportive environment that fosters growth and development. You will play a vital role in enhancing community safety while working with a dedicated team.

**To Apply**: Please submit your resume and cover letter by** Sunday, 3 November 2024, 11.59PM** outlining your suitability for the role based on the requirements outlined above and in the Position Description attached.

**About Us**

The City of Melville sits upon the shore of the beautiful Swan and Canning Rivers. We are a welcoming and diverse community which enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape. In everything we do, we focus on our values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant and sustainable future.

**Enjoy Our Benefits**
- Free Membership to our LeisureFit Centres
- Free On-Site Parking
- 6 Weeks Paid Parental Leave + 2 Weeks Return To Work Leave
- Purchased Annual Leave options - take up to 11 weeks off per year
- Superannuation package co-contribution up to 15%
- Salary Packaging and Novated Leasing Options
- Structured and supportive professional development
- Access to study assistance programs
- Employee Assistance Program for you and your family

Note: Conditions may apply. Please reach out if you would like to know more

For further queries regarding the position, contact**:Greg Pajorski, Coordinator Community Safety Service **on** 08 9364 0714.

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