Aps 5

1 week ago

Sydney, New South Wales, Australia Federal Court of Australia Full time

Position Overview

This position is responsible for providing 1st level IT support to the Federal Court of Australia, Federal Circuit and Family Court of Australia and National Native Title Tribunal's (NNTT) judiciary and staff.

The IT Service Desk is the initial point of call for users of IT services provided by the Information Technology section.


Clients of the IT Service Desk include Judges, Registrars, Members and Registry staff along with external clients who utilise the Court's eApplications.


Duties and Responsibilities

  • Delivery of quality ICT support services to clients
  • Excellent communication skills, written and verbal
  • Ability to understand, troubleshoot
  • Understand IT policies and procedures
  • Provide support via phone, remotely and inperson
  • Incident\Service Request Management
  • Recording of all incidents\service requests\problems in IT Service Management Tool
  • Management of individual work queue, as well as assist in team queue management
  • Creation of knowledge base articles for use by Judge's & Court staff and within IT
  • Technical skills to support clients working in a Microsoft environment on Windows 10 using MS Office 2016 suite.
  • Deployment of Hardware, SOE, and approved software
  • Teamwork and Leadership
  • Ability to work effectively within a geographically dispersed Service Desk within Australia
  • Contribute and working with other IT teams to achieve and ICT delivery goals.
  • Establish and maintain relationships with each registry, with particular focus to your location
  • Ongoing Training/Education and induction of clients and colleagues

Competencies and Attributes

The IT Service Desk delivers support to a highly professional workforce dependent on ICT services and excellent assistance being available.

Providing these services requires sound technical skills, ability to understand issues and knowledge in IT policies, and the Federal Courts operation.

A positive attitude is required and the ability to demonstrate initiative and take ownership of incidents. You must effectively handle pressure situations and communicate clearly with all clients, including Judges and Executives.

Ideally, having worked in a team environment with team members geographically dispersed with experience supporting clients, both remotely and in-person.


Special Requirements
The IT Service Desk currently operates from 8AM EDST\EST to 5PM WST. Team members are rostered to provide appropriate coverage. Whilst primarily rostered hours will be between 08:00- 18:00 local time. If required to deliver support for project work, rural or interstate travel may be required.

Selection Criteria

  • Demonstrated ability working with IT best practice based on ITIL, including the use of an ITIL compliant ITSM tool, Ivanti Service Manager is desirable. An understanding of IT security fundamentals and ensuring processes and policies are adhered to.
  • Proven high level analytical and problemsolving skills, including resolving issues with users working remotely out of the office. The capability to define issues, determine workarounds and the best course of action to address the issue.
  • Demonstrated ability to work both autonomously and as a member of a geographically dispersed team. This includes the ability to perform well under pressure, manage competing priorities, meeting deadlines, and contributing to team goals and resources (e.g., documentation creation).
  • Knowledge and ability to support the following technologies:
  • Microsoft Environment (Windows 10, Office 2016, Active Directory)
  • O365 Administration
  • Networking troubleshooting (DNS, proxy)
  • Microsoft Teams
  • Microsoft Always On VPN
  • Citrix enduser and server support
  • Video conferencing facilities (Cisco CUCM & TMS)
  • Hardware deployment and maintenance (laptops, desktops, tablets, smartphone)
  • Printer support and vendor engagement
  • Dictation Devices & Applications (Olympus and Dragon Naturally Speaking)
**Contact Officer

  • APS Level 5

    1 week ago

    Sydney, New South Wales, Australia Australian Government Department of Health Full time

    APS Level 5 - Governance Support OfficerThe Program Management Office (PMO) is seeking to fill the role of Governance Support Officer. As an integral part of the team,you will assist with the delivery of strategic design,coordination and information sharing across the Assessment and Home Care Transition Branch's reform programand related projects.Unsure if...

  • Aps Level 5

    1 week ago

    Sydney, New South Wales, Australia Australian Government Full time

    APS Level 5- $84,627 to $91,520 Adelaide SA, Brisbane QLD, Canberra ACT, Darwin NT, Hobart TAS, Melbourne VIC, Perth WA, Sydney NSWThe Program Management Office (PMO) is seeking to fill the role of Governance Support Officer. As an integral part of the team, you will assist with the delivery of strategic design,coordination and information sharing across the...

  • Aps 5 Analyst

    1 week ago

    Sydney, New South Wales, Australia face2face Recruitment Full time

    Closing Date:29 June 2023, 9:00 AMface2face reference:586702Location:NSW, VIC, QLD, TAS, ACTHours:Full-timeContract length:12 Months Contract + extension pending approvalEntry requirements:Australian Citizen + Pre-engagement CheckPay range:$ p/h inc superAbout the role:The APS5 Analyst is accountable under limited supervision to undertake moderately complex...

  • Executive Assistant, Aps 5

    1 week ago

    Sydney, New South Wales, Australia Australian Communications and Media Authority Full time

    We are seeking a highly motivated Executive Assistant with exceptional organisational skills and a flair for communication to join our team. This is an exciting opportunity to work in a dynamic office environment. As an APS 5 Executive Assistant, you will provide a range of administration, corporate and executive support activities across the Regulatory...

  • Aps Level 5/6

    1 week ago

    Sydney, New South Wales, Australia Australian Government - Department of Health Full time

    APS Level - APS Level 6- $81,372 to $102,76 Fairbairn ACT, Sydney NSW, Melbourne VIC, Brisbane QLDMRD also has responsibility for ongoing monitoring of medicines approved for supply in Australia to ensure they continue to maintain an appropriate level of quality, safety and efficacy following entry into the Australian marketplace.The division includes:...

  • Aps 4/5/6 Case Manager

    1 week ago

    Sydney, New South Wales, Australia Australian Financial Security Authority (AFSA) Full time

    Location:Adelaide, Brisbane, Hobart, Melbourne, Perth, SydneyEmployment status:Non-ongoing, OngoingHours:Full-timeAPS classification:APS Level 4, APS Level 5, APS Level 6Applications close:Mon, :29Eligibility Please note that this opportunity is open only to Australian Citizens._The successful applicant must have, or be willing to undergo a security...

  • Executive Assistant, APS 5

    1 week ago

    Sydney, New South Wales, Australia Geoscience Australia Full time

    We are seeking a highly motivated Executive Assistant with exceptional organisational skills and a flair for communication to join our team. This is an exciting opportunity to work in a dynamic office environment.As an APS 5 Executive Assistant, you will provide a range of administration, corporate, and executive support activities across the Regulatory...

  • APS 5 Senior Service Delivery Officer

    1 week ago

    Sydney, New South Wales, Australia Department of Veterans' Affairs Full time

    Reporting to the VAN Manager (APS 6), the Senior Service Delivery Officer (SSDO; APS 5) is responsible for managing a team of Client Contact Officers (CCO's; APS 3 and APS 4) working in a call centre environment. They are primarily responsible for ensuring team members are adequately trained, supervised, and receive ongoing performance development and...

  • Aps Level 5

    1 week ago

    Sydney, New South Wales, Australia Australian Government Department Of Health Full time

    APS Level - Governance Support Officer The Program Management Office (PMO) is seeking to fill the role of Governance Support Officer.As an integral part of the team,you will assist with the delivery of strategic design,coordination and information sharing across the Assessment and Home Care Transition Branch's reform programand related projects.Unsure if you...

  • Aps Level 5

    1 week ago

    Sydney, New South Wales, Australia Australian Government - Department of Health Full time

    APS Level 5- $81,372 to $88,000 Woden, ACT Sydney, NSW Brisbane, QLDAt Health, we are committed to creating a flexible and adaptable workforce building the capability of our staff, improving our culture and leadership, and investing in career opportunities. We offer an inclusive, flexible and healthy workplace with generous leave conditions and a competitive...

  • Aps 5 Delivery and Engagement Officer

    1 week ago

    Sydney, New South Wales, Australia face2face Recruitment Full time

    Closing Date: 3 pm Wednesday 26 July 2023face2face reference:588187Location:Melbourne, Sydney, Brisbane, Hobart, AdelaideHours:full-time or part-timeContract length:2 months + 10 month extension (pending approval)Entry requirements:Australian Citizen + ability to obtain/maintain BaselinePay range:$ $61.00 p/h ex superAbout the role:The APS 5 Delivery and...

  • Warehouse Pick Packer Day Shift/ Afternoon Shift

    1 week ago

    Sydney, New South Wales, Australia APS GROUP Full time

    Permanent Ongoing Opportunities Immediate Start Smeaton Grange LocationAbout the Role:APS Group have partnered with one of Australia's leading supermarkets to assist them in finding multiple warehouse pick packers for an immediate start in Smeaton Grange. Reporting to the APS Onsite Team you will be responsible for voice picking and order selections,...

  • Warehouse Pick Packer

    1 week ago

    Sydney, New South Wales, Australia APS Group Full time

    About the Role: APS Group have partnered with one of Australia's leading Cold Storage & Logistics companies to assist them in finding multiple warehouse pick packers for an immediate start in Arndell Park and Prospect. Reporting to the APS Onsite Team and clients Team Leaders you will be responsible for voice picking and order selections, including the...

  • Warehouse Pick Packer

    1 week ago

    Sydney, New South Wales, Australia APS GROUP Full time

    One of Australia's Largest Supermarket chains in Australia Ongoing permanent opportunities Eastern Creek LocationAbout the Role:APS Group have partnered with one of Australia's leading supermarkets to assist them in finding multiple warehouse pick packers for an immediate start in Eastern Creek. Reporting to the APS Onsite Team you will be responsible for...

  • Aps 5 Level Review Officers

    1 week ago

    Sydney, New South Wales, Australia HOBAN Recruitment Full time

    Hoban Recruitment are sourcing an experienced APS 5 Internal Review Officers, to join our client who are a federal agency. Attractive hourly rate of $55.24 per hour including casual loading plus 11% superannuation. Located in Liverpool, Sydney NSW. Various start dates in July for an initial 12months assignment plus possibility of an extension, pending...

  • Aps 5 Level Strategy Officer

    1 week ago

    Sydney, New South Wales, Australia HOBAN Recruitment Full time

    Hoban Recruitment are sourcing an experienced APS 5 Level Strategy Officer, to join our client who are a federal agency. Attractive hourly rate of $55.24 per hour including casual loading plus 10.5% superannuation. Located in Surry Hills Sydney. Up to 12months casual assignment plus possibility of an extension, pending business requirements.About the roleThe...

  • Aps 5 Level Program Support Officer

    1 week ago

    Sydney, New South Wales, Australia HOBAN Recruitment Full time

    HOBAN Recruitment, a leading workforce solutions provider, is excited to present a fantastic opportunity in Surry Hills, NSW. We are seeking a dedicated APS 5 Level Program Support Officer to join our client's dynamic team, contributing to impactful projects that make a difference. As a Program Support Officer, you will be an essential part of a dynamic...

  • Aps 5 Level Learning and Development Officer

    1 week ago

    Sydney, New South Wales, Australia HOBAN Recruitment Full time

    Hoban Recruitment are sourcing an experienced APS 5 Level Learning and Development Officer to join our client who are a federal agency. Attractive hourly rate of $55.24 per hour including casual loading plus 11% superannuation. Located in Surry Hills Sydney NSW and commencing ASAP. ASAP start date for an initial 12month assignment plus possibility of an...

  • Aps 5 Level Program Support Officer

    1 week ago

    Sydney, New South Wales, Australia HOBAN Recruitment Full time

    Hoban Recruitment are sourcing an experienced APS 5 Level Program Support Officer to join our client who are a federal agency. Attractive hourly rate of $55.24 per hour including casual loading plus 11% superannuation. Located in Surry Hills / Sydney NSW and commencing ASAP. ASAP start date for an initial 18month assignment plus possibility of an extension,...

  • Ap & Ar Manager

    1 week ago

    Sydney, New South Wales, Australia FourQuarters Full time

    Our client is a large, well known business based in Sydney's CBD and they are on the look out for an AP & AR Manager to look after their AP/AR team of 5 across the various sectors within the company.The key purpose of this role is to actively manage the small team to help meet KPI's and to suggest practical improvements to existing methodologies, to explore...