Product Manager, Customer Strategy and Proposition

2 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time

How will I help?


The Westpac Special Projects Team is looking for a motivated Product Manager to be a part of our Strategy and Customer Proposition Team.

In this role, you will work closely with our external service partners and internal stakeholders to develop the foundational elements of a new life insurance product as well as a multi-year innovation journey for our retail and mortgage customers.


This role is responsible for the development and implementation of life insurance offers and initiatives with a focus on building processes, people and system capabilities.

You will be a key contact point for the project team, multiple business areas and external business partners.

  • Key responsibilities include: _
  • Managing the endtoend product and services lifecycle including business case, channels, collateral, performance monitoring and governance
  • Identifying and analysing problems/opportunities and workshop solutions with stakeholders and senior management
  • Defining, eliciting and documenting business requirements and functional specifications
  • Creating and reengineering processes to maximise efficiency and meet customer and business needs
  • Supporting and facilitating change management, testing, training and implementation activities
  • Project planning, scheduling, cost estimation and status reporting
  • Manage risk and compliance obligations

What's in it for me?


At Westpac, we're going through significant changes, and this is an exciting opportunity to work closely with us through the next phase of transformation.

You'll play an important part in driving the future of a business that has been around for over 200 years and in return, we'll support you in the development of your career.

With continuous opportunities to learn and grow in an inclusive environment backed by a fantastic team of passionate and knowledgeable people, you'll be empowered to thrive with us.


Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

And we continue to pay your super contributions while you take all the time you need to get your new family settled.


What do I need?

  • 3 years' experience in financial services, life insurance or mortgage experience would be highly regarded
  • Background in business or technical analytics
  • Experience with endtoend process design or continuous improvement
  • Excellent relationship management, verbal and written communication skills
  • Experience delivering change across multiple business areas, customers and external business partners
  • Lean Six Sigma certification or equivalent would be highly regarded
  • Ability to work independently and as part of a team
  • Strong problemsolving skills and attention to detail

What's it like to work there?
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills.

As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.

And one where everyone belongs.

How do I Apply?
Start here Just click on the
APPLY button.

  • Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants._

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