Customer Support Agent

1 week ago

Brisbane, Queensland, Australia Moncel Full time

About Us
Moncel is one of the fastest-growing companies in the online education space.

With 7 international brands, and operations in Canada, Australia, and the United States, we are an exciting blend of the technology and learning sectors.

Our company is made up of a rapidly growing team of talented professionals, focused on delivering the highest standard of online training to the food and hospitality sectors worldwide.


Over the last decade, our start-up has grown from a small team of 2 in Brisbane, Australia to a global group determined to improve the way online education is performed.


In addition to our business goals in commercial training & education services, we are proud of our commitments to charitable activities.

Moncel regularly engages with and donates to organizations that support the community in the area of public health, as well as helping feed tens of thousands of people each year.


About the Role
Moncel is currently hiring for a Customer Support Agent. The role requires fluent/exceptional English language skills. Communication and tenacity is the key to this role.

We seek someone who enjoys speaking with people from all walks of life, is a good listener, and can win customers over.

Your ability to communicate successfully and create a rapport with the customer is the key to success in this position.


What You'll Do

  • Maintain time to respond to customer inquiries
  • Record all student customer inquiries accurately in Salesforce
  • Assign account sale leads to appropriate sales team members
  • Documentation & general administrative duties
  • Commit and work towards the mission and growth of the business
  • Demonstrate our core values every day in all internal/external interactions
  • Work alongside our Sales Leadership to foster the success of the entire team

Who You Are

  • A high performer with 35 years experience in a customer service or sales role.
  • Excellent customer service. You must be comfortable dealing with people of all ages and backgrounds.
  • Good software skills. We work on Macs and use a wide variety of webbased software, so we're looking for someone who feels comfortable with new technologies. If you've used Salesforce before, even better
  • A warm and friendly telephone manner.
  • A "can do" attitude to getting tasks done quickly and accurately.
  • Organizational skills with a HIGH level of attention to detail.
  • Intermediate skills using Google Docs & Sheets (or MS equivalent).
  • Excellent verbal and written communication skills.

What We're Offering

  • A competitive salary package
  • Flexible/remote working environment
  • Access to the latest Apple hardware and other software
  • A very positive, friendly and fulfilling work environment
  • Ongoing training and development

Please Note
We are an equal-opportunity employer. All applicants must be authorised to work in Australia. Any applicants not meeting this criteria will not be considered eligible for the position.

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