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Customer Experience Agent/vehicle Detailer

3 months ago

Brisbane, Queensland, Australia NRMA Motoring & Services Full time

About SIXT Australia:

SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch.

Our ambition is to transform Australia's car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners and our customers.

At SIXT Australia, we know our people are what revs up our business. That's why we're committed to creating exceptional careers, not just jobs. We've created career pathways to support your goals to help you move anywhere in our business and the country.

Health, wellbeing and work/life balance are non-negotiable. That's why we're committed to providing a safe and healthy environment and employee perks to support this commitment.

SIXT Australia is seeking a
Casual Customer Experience Agent dual role to join the team at
Brisbane City.

Your Opportunity:


As a Customer Experience Agent, you will be required to provide exceptional customer service, create and act upon opportunities to make sales and complete vehicle rentals for SIXT Australia following a set of guidelines and procedures.


Your key responsibilities will include:

  • Opening and closing rental agreements
  • Selling additional over the counter rental products
  • Managing reservations
  • Grooming returned vehicles
  • Recording vehicle damage
  • Delivering vehicles between sites

About you:

  • Exceptional customer service skills and/or experience
  • Enthusiastic and driven individual who strives to exceed targets
  • Excellent verbal and written communication skills
  • Strong attention to detail with a good work ethic
  • Current unrestricted Provisional or Full Driver's Licence
  • Full working rights in Australia


At SIXT Australia, we will keep you safe along the way, so your safety and wellbeing is our priority and we expect your commitment to our health and safety policies and encourage others to do the same.

All successful applicants will be required to complete a rigorous pre-employment medical check including drug and alcohol screening and provide a valid National Criminal History Check (if you do not have a current valid check, you will be required to complete a check)

Employee Benefits:

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

  • 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends
  • Discounts on all NRMA Insurances, group products and free roadside assistance
  • Access to exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
  • Uniform will be provided
  • Staff car parking available
  • Flexibility to work on a rotating shift roster 7 days shift work including weekends and public holidays
  • Monthly incentive schemes and generous shift loadings
  • Employee Referral Program where you may be eligible for a $1,000 referral bonus fee
  • Great team environment with full onthejob training and support to help your achieve your goals and reach your potential