Coordinator IT Service Operations

2 weeks ago

Melbourne, Victoria, Australia Whitehorse City Council Full time

Full Time:

-
Lead and mentor a high-performing Service Desk Team:


  • Based at our Nunawading Office
At Whitehorse City Council, community is at the heart of everything we do.

To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times.


The five pillars of our transformation focus on:

  • Excellent Customer Experience and Service Delivery
  • Great Organisational Culture
  • Innovation and Continuous Improvement
  • Good Governance and Integrity Long Term Financial Sustainability

The role:

The Coordinator IT Service Operations will lead and mentor a high-performing Service Desk team, while also addressing complex issues.


The role will provide strong leadership to develop an engaged and enthusiastic team that provides both phone and face-to-face support for clients experiencing technology issues.


In collaboration with the IT Manager, this position will drive a high standard of customer service by working with stakeholders within budget and IT policies to ensure recognition of, and responsiveness to, the needs of staff and Councillors.

This is a hands-on role requiring both people management, ITSM and technical skills.

About you:

To be considered for this position you will have:

  • Relevant tertiary qualification in Information Technology or similar.
  • Demonstrated ability to provide leadership, performance management and motivation to team members in delivering Information Technology operational and project activities.
  • Demonstrated ability to work across multiple disciplines within a business to understand their business needs and align these with outcomes of technology support.
  • Detailed knowledge of ICT trends, issues and opportunities particularly those related to information technology, service operations and technology transformations.
  • Excellent organisation and time management combined with exemplary written and oral communication skills. Demonstrated ability to work both independently and as a member/leader of a team, often working to strict deadlines with competing priorities

In return, we will offer:

The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions - a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering - Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Transformation:

  • We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

Further Information


Further information is available from Antoine Acklin on To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 26 May 2024.

**Come and join the transformation

  • Download the

Position Description:
_

IT Coordinator Service Operations

  • City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. _
  • Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

ABOUT US

The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people.

Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.


Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates.

Wh

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