Project Coordinator

2 weeks ago

Mascot, Australia Eaton Corporation Full time

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.

We are looking forward to hiring
a Project Coordinator ELQ in Eaton's
Electrical business, based in
Mascot Australia.

In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.


What you'll do:

Job Summary
The Project Coordinator will be the main customer contact for all inquiries in relation to our ELQ Recall.
The main goal is to drive voluntary recall to successful completion, driving customer satisfaction and
delivering acceptable commercial outcome. This role will be responsible to assess and validate customer
claims, and implement the most appropriate rectification solution in line with Eaton model. This role will
mentor and guide more junior team members, perform analytical review, provide future cost forecasting if
required, visit customer site if directed, and constantly look for new solutions which can drive better
outcomes. This role will be responsible for validating and processing customer invoices. This role will jointly
manage supply chain demand planning. This role will provide regulator dashboard data if directed. The role
will drive high utilization of Eaton Primary ELQ Service Provider. The role will have a strong focus on key customer negotiations.

  • Job Responsibilities
  • Meets work standards by following production, productivity, quality, and customerservice standards; resolving operational problems; identifying work process improvements.
  • Meets cost standards by monitoring expenses; implementing costsaving actions.
  • Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
  • Providing administrative support as needed.
  • Undertaking project tasks as required.
  • Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
  • Assess / analyze project risks, opportunities and issues and provide solutions where applicable.
  • Ensure stakeholder views are managed towards the best solution.
  • Coordinate project management activities, resources, equipment and information
  • Liaise with clients to identify and define requirements, scope and objectives
  • Act as the point of contact and communicate project status to all participants
  • Processing validation of claims and entering into Eaton financial system
  • Managing customers and contractors
  • Managing stock levels, allocations and inquiries
  • Processing returns and ensuring labels are received
  • Tracking deliveries when contractors requesting validation
  • Managing initial stage of project requests.
  • Liaising with Management in urgent requests.
  • Liaising with key customers regarding returns of recalled products
  • Comply with the company's policies and procedures.
  • Be aware of the company's and your own obligations under the Occupational Health and Safety Regulations as well as the company's documented Quality Management system.

Qualifications:

Years and area of experience required
1-2 Years relevant experience

Skills:

Technical knowledge

Soft skills
Customer Service and admin skills

Yes Because you are the one we are looking for, we hope to hear from you now
LI-RS1

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