Squad Manager

2 weeks ago

Sydney, New South Wales, Australia Dynatrace Full time

As a squad manager, your core responsibilities include a deep level understanding of personnel (across multiple roles and varying levels of skills), the management of the members of your team and direct ownership of the accounts under your team specifically around growth and value provided to the client.

As a squad manager, your core responsibilities include a deep level understanding of personnel (across multiple roles and varying levels of skills), the management of the members of your team and direct ownership of the accounts under your team specifically around growth and value provided to the client.


Each squad will consist of the following:

  • 8-10 direct reports (4 or 5 Analyst/Support pairs)
  • 810 million in annual revenue
accounts

Prerequisite:

  • Must be a Senior or Principal Analyst or have 2 years' experience managing a team
  • Must successfully complete the interview process with leadership

Key Responsibilities:

People Management (50%):

  • Act as a mentor and grow the more junior Support/Analyst members on your squad
  • Conduct a 1:1 meeting each month for all members of your team (Support, Analyst, Tech Specialists)
  • Requires a comprehensive understanding of the members of your team (technical and soft skills) to effectively assign appropriate projects and accounts
  • Responsible for reviews of all team members 12 times per year

Business Operations (50%):

  • Understand the status and health of accounts on your team with a focus on the top 15 (largest ACV) and those that renew within the fiscal year
  • Hold weekly account reviews for your team pairs and provide updates and escalation of account issues
  • Attend meetings with internal teams to track and drive client maturity and strengthen relationships with AEs/CSMs/RDs/SEs
  • Assist in onboarding new hires to your team and the shadowing program
  • Assist in new hire "Analyst" training, mock deliverables and customer facing deliverables (~6 hours per month)
  • Attend and provide direction on initial customer calls with new pairs to help with difficult questions and engagement focus to ensure a good start.
  • Assist and work with your manager on capacity planning for your squad
  • Work collaboratively with data science team, squad managers, PM team, and training team to communicate potential improvement to internal tooling, processes, and training
  • Assign the appropriate resources on your team to assist with POC's

Growth/Stretch goals:

  • Provide and report on key metrics: value, growth/consumption, customer maturity, etc.

Qualifications:

Business Operations Skills**:

  • Prioritize tasks for yourself and your team
  • Communicate effectively with your team and with leadership
  • Possess strong analytical abilities (solve complex problems)
  • Understand expectations around deliverables
  • Understand DEM capabilities within the Dynatrace product
  • Strong awareness of where to direct Analysts/Support to obtain answers to complex questions
  • Share clear messages and make complex ideas easy to understand for everyone

People Management Skills**:

  • Build a work culture of mutual trust
  • Focus on employee strengths/potential and help develop careers
  • Communicate honestly and clearly with empathy
  • Communicate employee appreciation take time to recognize
  • Be open to new ideas and practice compassion
  • Take interest and help guide your employees in their career path to facilitate team growth

Additional Information:

What's in it for you?

  • A
    oneproduct software company creating real value for the largest enterprises and millions of end customers globally, striving for
    a world where software works perfectly.
  • Working with the
    latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • Working models that offer you the flexibility you need,
    ranging from
    full remote options
    to
    hybrid
    ones combining home and inoffice work.
  • A team that thinks outside the box, welcomes unconventional ideas, and
    pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and
    allows you to grow.
  • A globally unique and
    tailormade career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A
    truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
  • Attractive compensation packages and stock purchase options with
    numerous benefits and advantages.

Discover more perks & benefits:

Company Description:

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