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IT Support Officer

4 months ago

Garden Island, Australia ASC Full time

ASC is Australia's submarine company. We built the Royal Australian Navy's Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats' service lives. We have also been selected by the Australian Government to sustain and jointly build the nation's nuclear-powered submarines – the largest and most complex industrial undertaking in Australia's history.

Our work is interesting and meaningful, contributing directly to Australia's national security. We offer rewarding roles that provide the opportunity to grow your career, and the flexibility to balance life and work. A career at ASC is like no other, delivering a deeper purpose we can all be proud of.

About the Opportunity

We are looking for a motivated and proactive individual to work as part of our team providing IT support services to staff at the Submarine Training & Systems Centre on Garden Island. In this role you will support users, maintain hardware, software and back-end infrastructure for a range of specialist networks. If you love innovation you will also have the opportunity to provide advice and assistance to bring new training technologies on line while recommending improvements to how we provide IT services. ASC's IT services directly support the delivery of high-quality training to the next generation of Navy's submarine crews. This is a unique opportunity to work alongside civilian ASC staff and uniformed Navy personnel in a supportive workplace with an important role delivering Australia's submarine capability.

Activities will include network maintenance, configuration changes, account administration, maintaining asset registers and services together with day-to-day user helpdesk and hardware support. You will follow a combination of Defence and ASC policies and procedures, particularly with regard to security and customer service standards.

About you

  • Proactive attitude with excellent ability to provide IT customer service.
  • Confident communicator who can respond to users at all levels including experienced Navy staff, entry level trainees, ASC staff and a range of stakeholders across Defence.
  • Ability to learn and understand both Commonwealth and ASC IT system processes.
  • Ability to understand the configuration, purpose and requirements of a range of networks.
  • Develop knowledge of training products delivered by ASC, providing IT support to ensure training delivery is prioritised.

Eligibility

This role requires a current National Police Clearance, an Australian Defence Security Clearance and an ability to access protected US defence technology. Your eligibility for this role is dependent on you obtaining and maintaining such clearances and approvals.

Whilst ASC will accept all applications for this role, as this role requires an ability to access protected US defence technology, applicants holding nationality of certain foreign countries will not be eligible.

To check your eligibility please visit the Australian Government Security Vetting Agency website

Benefits

  • Unique and challenging work with a deeper purpose.
  • Flexible options for the best work/life balance.
  • Up to 10 days additional leave every year so you can rest and recharge.
  • Generous parental leave so you can give your family the focus it deserves.
  • Subsidised childcare to ease the financial pressure on your family.
  • Health and wellbeing initiatives so you can perform at your best at work.
  • Professional development opportunities to advance your career.
  • A diverse and supportive environment where you can thrive.
  • Discounts and exclusive offers from leading Australian brands to help you save.

About ASC

Established in 1985, ASC's 1900-plus staff offer a depth of submarine design, project management, supply chain, construction and engineering experience and expertise that is unparalleled in Australia's defence industry. The company's work on Australia's nuclear-powered submarine build and the Collins Class Life of Type Extension takes place in Osborne, South Australia, with sustainment shared across Osborne and Henderson, Western Australia. ASC also plays a leading role in training Royal Australian Navy submariners.

Apply today for a career with a deeper purpose.

Early applications are encouraged as shortlisting may commence immediately.