Customer Service

2 weeks ago


Boronia, Australia TNA Solutions Full time

The Company
Join an award-winning company recognized globally for innovation and rethinking the conventional.
tna are united by a common purpose and commitment to the three Ps

  • People, Planet and Prosperity, in making an impact that matters.
    tna are an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120+ countries. tna design and manufacture highspeed packaging, distribution, and process equipment for the food industry.

Why work with us?

  • Egalitarian company structure which e.g (empowers employees and nurtures leaders)


International mobility opportunity
  • Opportunity to travel in your job and see the world.
  • Professional and career development benefits and education investment
  • Discretionary bonus scheme rewarding individuals for performance.
  • Birthday leave
  • Volunteering opportunities with the Nadia and Alf Taylor Foundation
  • Recognition program linked to health and lifestyle benefits.
  • A company that truly values diversity


We have a great opportunity for a Customer Service & Logistics Coordinator reporting to the Customer Service & Logistics Manager and will be based in Boronia office in Melbourne.


About the Role


The Customer Service & Logistics Coordinator role will be responsible for coordinating customer sales order, managing orders, shipping and invoicing processes including contract sales, spare parts and warranty orders for the nominated Functional Group and/or regions.

**Key Responsibilities: - Attend to global branches and customers regarding contract sales, spare parts and warranty orders and freighting within designated timeframes.

  • Manage the order and shipping processing to ensure accurate and ontime delivery of branch and customer orders.
  • Provide accurate, timely, customer focused administration of all orders.
  • Ensure invoices are raised and processed accurately, including delivered to branches within the required timeframes.
  • Ensure all requirements for branches and customers shipments are affected in an efficient and costeffective manner.
  • Complete required reports accurately and on time
  • Ensure shipments are achieved in an efficient and costeffective manner.
  • Liaising with internal & external suppliers to purchase & track stock orders.
  • Attend to branches and customers' requirements, and track contracts backlog, delegating/escalating accordingly.
  • Processing intercompany contracts, spares and warranty orders through the AUSG company from branches to other manufacturing sites globally.

Qualification, Knowledge and experience

  • 3 years+ demonstrated experience in booking air & sea freight and coordinating export shipments (local and international) is essential.
  • Able to control multiple time sensitive projects, be flexible and work accurately and efficiently under pressure.
  • Work in a supply chain environment across continents, times zones and languages
  • International packing and shipping experience including export documentation, booking freight (air & sea), letters of credits, bills of lading, packing lists, certificates of origin and embassy legalisation.
  • Extensive usage of MRP based enterprise systems.
  • Sound knowledge and understanding of client credit management principles.
  • Practical knowledge and understanding of purchasing, sales ordering and invoicing processes.
  • Open communicator able to converse with the greater tna team, suppliers and clients.
In order to be considered for this role applicants must have permission to work in Australia.

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