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Spares Customer Service

4 months ago

Boronia, Australia TNA Solutions Full time

The Company
Join an award-winning company recognized globally for innovation and rethinking the conventional.

tna are an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120+ countries.

tna design and manufacture high-speed packaging, distribution, and process equipment for the food industry.


We have a great opportunity for a Spares Customer Service & Logistics Team Leader based in Boronia office in Melbourne.


About the Role


The Spares Customer Service & Logistics Team Leader requires a hands-on leader who will be responsible for managing their team, coordinating customer sales order, managing orders, shipping and invoicing processes including contract sales, spare parts and warranty orders for the nominated Functional Group and/or regions.


Key Responsibilities:

  • Train, motivate, and lead the team to achieve set objectives and targets
  • Develop and implement strategies effective for ensuring timely deliveries to branches and customers.
  • Attend to global branches and customers regarding contract sales, spare parts and warranty orders and freighting within designated timeframes.
  • Manage the order and shipping processing to ensure accurate and ontime delivery of branch and customer orders.
  • Ensure invoices are raised and processed accurately, including delivered to branches within the required timeframes.
  • Ensure all requirements for branches and customers shipments are affected in an efficient and costeffective manner.
  • Complete required reports accurately and on time
  • Ensure shipments are achieved in an efficient and costeffective manner.
  • Liaising with internal & external suppliers to purchase & track stock orders.
  • Attend to branches and customers' requirements, and track contracts backlog, delegating/escalating accordingly. Processing intercompany contracts, spares and warranty orders through the AUSG company from branches to other manufacturing sites globally.

Qualification, Knowledge and experience

  • 5 years+ demonstrated experience in booking air & sea freight and coordinating export shipments (local and international) is essential.
  • Able to control multiple time sensitive projects, be flexible and work accurately and efficiently under pressure.
  • Work in a supply chain environment across continents, times zones and languages
  • International packing and shipping experience including export documentation, booking freight (air & sea), letters of credits, bills of lading, packing lists, certificates of origin and embassy legalisation.
  • Extensive usage of MRP based enterprise systems.
  • Sound knowledge and understanding of client credit management principles.
  • Practical knowledge and understanding of purchasing, sales ordering and invoicing processes. Open communicator able to converse with the greater tna team, suppliers and clients.

Why work with us?

  • Egalitarian company structure which empowers employees and nurtures leaders
  • Potential mobility opportunities (Depending on vacancies).)
  • Professional and career development benefits and education investment
  • Birthday leave
  • Volunteering opportunities with the Nadia and Alf Taylor Foundation
  • Recognition program linked to health and lifestyle benefits. A company that truly values diversity
In order to be considered for this role applicants must have permission to work in Australia.