Strategic Customer Value

1 week ago

Bella Vista, New South Wales, Australia Big W Full time
**Strategic Customer Value & Promotions Manager
**What we're like
**BIG W is one of Australia's most loved brands and has been part of our families for over 40 years. At BIG W, we put our customer at the heart of everything we do across our network of 183 stores nationally. We sell exclusive BIG W brands that are simply great quality at low prices as well as feature leading international brands. Our customers can choose everything for their kids, home, themselves, for leisure and for their everyday life. Our team of over 18,000 members is located in Australia, Hong Kong and Bangladesh.

  • Newly created role, immediate start
  • Australian owned, iconic brand
  • Be part of the BIG W turnaround and make a real difference
**The Role
**The Strategic Customer Value & Promotions Manager plays a pivotal role in driving the transformation of Big W's customer value strategy. The role is responsible for ensuring that our pricing & promotional strategies support the CVP whilst optimises the financial returns for Big W. The role will lead all customer value transformational initiatives to deliver a market leading price & promotional capability. The role will work cross-functionally with key internal stakeholders, and the individual is recognised as a thought leader in this field

_Main Accountabilities; _

  • Accountable for the transformation of promotional plans across all customer channels (instore, online & brochure) while partnering with key stakeholders (Commercial, Finance, Marketing and Store Operations) to ensure plans are consistently well executed end to end
  • Responsible for driving transformational initiatives to optimise promotional performance (1:1 promotions, promo slotting, graded store plans, automation of promo submission processes & system enhancements)
  • Drive improved customer price & value perception and unlock financial benefits through improved pricing strategy, implementation of improved tools, systems and clear frameworks
  • Challenge and improve our processes to improve promotional plans & frameworks through the development of insights to improve promotional planning & execution
  • Lead improvements in cost management processes, including greater visibility of data flow, cost performance and improvements to supplier cost negotiations
  • Develop & utilise data analytics to optimise the execution of promotional plans, more profitable promotions and ensure continuous improvement of stock flow, whilst working closely with store operations & replenishment teams
  • Actively lead & contribute in Big W Pricing & Promotions Communities of Practice
  • Build capability across the Customer Value team, enabling the team to deliver our ambition end to end across Big W while fostering a great team experience
**About You

**To be successful in this role and thrive in our high performance culture, you will be able to demonstrate the following: - Extensive experience in partnering with business stakeholders to shape & deliver core business processes

  • Proven ability to deliver major transformation initiatives
  • Intensive retail knowledge
  • Strong analytical skills
  • Proven track record working in an Agile/Project environment
  • Strong influencing and stakeholder management skills
  • Ability to work autonomously and a passion for continuous improvement
**What's in it for you?

  • An attractive remuneration package including base + super + bonus
  • Opportunity to collaborate with some of the brightest and best minds in Australia both across BIG W and Woolworths


 Tech options
  • Woolworths is the largest employer of Google Apps in Australia, are early adopters of Agile and have BYOD options too
  • An exciting career as our business grows, so do the opportunities for our people
  • Flexibility and worklife balance policies that will help you thrive
**Some perks
**Located in Bella Vista. We have great head office facilities including free parking, on-site gym, sports courts, cafeteria, a metro store and exciting activities throughout the week
Team member discounts at many of Woolworths Group businesses

**Joining the Group

As part of the wider Woolworths Group, we care deeply about creating a workplace where our team members feel valued, respected and empowered.

We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.


As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. BIG W is not responsible for any fees related to unsolicited resumes.

  • Strategic Sourcing Manager

    1 week ago

    Bella Vista, New South Wales, Australia Woolworths Full time

    About Woolworths GroupWoolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and...

  • Strategic Sourcing Manager

    1 week ago

    Bella Vista, New South Wales, Australia Woolworths Full time

    About Woolworths GroupWoolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and...

  • Strategic Sourcing Manager

    1 week ago

    Bella Vista, New South Wales, Australia Woolworths Full time

    About Woolworths GroupWoolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and...

  • Strategic Macrospace Manager

    1 week ago

    Bella Vista, New South Wales, Australia Big W Full time

    Strategic Macrospace Manager**What we're like**BIG W is one of Australia's most loved brands and has been part of our families for over 40 years. At BIG W, we put our customer at the heart of everything we do across our network of 183 stores nationally. We sell exclusive BIG W brands that are simply great quality at low prices as well as feature leading...

  • Customer Range Strategy Manager

    1 week ago

    Bella Vista, New South Wales, Australia Big W Full time

    **Customer Range Strategy ManagerWhat we're likeAt BIG W everyday's a big day. For you, this could be the start of something big.There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play to help make a real difference for families by providing real value, real solutions and real care.If you have a...

  • Head of Customer Space

    1 week ago

    Bella Vista, New South Wales, Australia Big W Full time

    **At BIGW, a job is never just a job.**It's the start of something bigger. There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a desire join BIG W's journey to be a true purpose lead digital retailer enabled by great store network and you're...

  • Management & Supervisory (Customer Service & Call Centre) -

    1 week ago

    Bella Vista, New South Wales, Australia Kincare Full time

    About the role:This role will play a key role in KinCare's ongoing commitment to provide excellent customer service to our valued customers and promote a culture of cross-functional collaboration with our broader team. This a newly created role, based in Bella Vista, offers the opportunity to make a positive impact on the organisation and its customers. Key...

  • Buyer -strategic Sourcing - Food Company

    1 week ago

    Bella Vista, New South Wales, Australia Woolworths Full time

    About Woolworths GroupWoolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and...

  • Promotional Insights Manager

    1 week ago

    Bella Vista, New South Wales, Australia Woolworths Full time

    **Promotional Insights Manager (Pricing & Customer Value) Fulltime permanent opportunity Based at our Bella Vista, Surry Hills and Eveleigh offices Hybrid working arrangement availableHelping customers get their 'Woolie's worth' is at the heart of what we do at Woolworths. Together with our supplier partners, we invest billions of dollars each year in...

  • Customer Service Officer

    1 week ago

    Bella Vista, New South Wales, Australia holcim Full time

    About this role Working for the world's leading sustainable building materials company Based at Norwest/ Bella Vista NSW Supporting the business deliver exceptional results Ongoing training & development opportunities WFH Mondays As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter...

  • Transformation Manager

    1 week ago

    Bella Vista, New South Wales, Australia Woolworths Full time

    About Woolworths GroupWoolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and...

  • Account Manager

    1 week ago

    Bella Vista, New South Wales, Australia Kerry Full time

    About Kerry:Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Head of Strategy

    1 week ago

    Bella Vista, New South Wales, Australia Woolworths Full time

    About Woolworths GroupWoolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and...

  • Strategy Manager

    1 week ago

    Bella Vista, New South Wales, Australia Finance & Property Full time

    Lead the delivery of cost optimisation and transformation projects across the Group and join a dynamic program team of experienced Strategy & Transformation Consultants Flexible working between Home and Norwest and Surry Hills Sydney Offices Initial 12month Fixed Term Opportunity with competitive rates (and potential to go permanent)**We are Woolworths...

  • Product Manager

    1 week ago

    Bella Vista, New South Wales, Australia Woolworths Full time

    We currently have a fantastic permanent full-time opportunity for a Product Manager Macro Space to join our Macro Space team. The Product Manager - Macro Space is a newly created role that will be responsible for building out and enhancing strategic macro space capability across Woolworths and its adjacent businesses. This role is based in Sydney and is...

  • Customer Service Coordinator

    1 week ago

    Bella Vista, New South Wales, Australia oOh Media Full time

    About oOh: oOh is a leading operator in Australia and New Zealand's fast-growing Out Of Home advertising industry and our purpose is to make public spaces better We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain and inspire. Our network is unparalleled, with a diverse portfolio of...

  • Assistant Category Manager

    1 week ago

    Bella Vista, New South Wales, Australia Woolworths Full time

    Assistant Category Manager - PoultryWe have an exciting opportunity for an experienced Assistant Category Manager to join our team.This role is responsible for delivering a range that is simple to shop and enhances our customers' perceptions of our value, quality and innovation whilst delivering to target on sales growth profitability and market share.The...

  • Inbound Customer Service Representative

    1 week ago

    Bella Vista, New South Wales, Australia people2people Full time

    The CompanyWe are excited to be working with a growing business based in the heart of Norwest, with a focus on data driven decision making and a continuous evolution of their product offering to help meet the ever-changing needs of their customers. A leading distributor of direct Insurance products in the Australian insurance market, specialising in...

  • Range Optimisation Analyst

    1 week ago

    Bella Vista, New South Wales, Australia Big W Full time

    **Range Optimisation AnalystWhat We're LikeAt BIG W everyday's a big day. For you, this could be the start of something big. There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play to help make a real difference for families by providing real value, real solutions and real care. If you have a...

  • Obx Lead

    1 week ago

    Bella Vista, New South Wales, Australia Woolworths Full time

    **Strategy Manager OBX - Attention Passionate Foodies Fulltime permanent opportunity Hybrid working arrangements with 34 days a week WFH Norwest office location with free car parkingThe OpportunityThe team mandate is end-to-end optimization of own brand products within Woolworths Food Company which includes developing high quality strategic product and cost...