Rti and Privacy Officer

1 week ago


Brisbane, Queensland, Australia Queensland Urban Utilities Full time

About Us
At Urban Utilities, we exist to enrich quality of life.

We're responsible for delivering world-class drinking water and wastewater services to the growing communities of Brisbane, Ipswich, Lockyer Valley, Somerset and Scenic Rim.

We're also planning ahead so that we all can live, work, and build around water, now and for decades to come.

This brings exciting opportunities to capture, and plenty of complex challenges to get stuck into.

At the heart of everything we do is genuine care: for each other, for our customers and communities, and for the environment.

We're there when our customers need us - whether it's a simple shower or flush of a toilet, major infrastructure works or new residential developments.

Our head office is in Fortitude Valley, Brisbane, but our employees work all over SEQ - including at our SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge and Bundamba, and wastewater treatment plants located across our region.


About The Role
We have a brand-new opportunity for a
Project Coordinator in our
Customer Delivery Group that sits within Service Delivery.

As the primary interface with Urban Utilities Customers, the Customer Delivery Group is accountable for delivering accurate and timely bills to 625,000 customers in our service territory every quarter, managing all associated customer interactions, first response to faults & emergency, customer complaints, privacy and case management, and Urban Utilities' 500,000+ network of water meters.

The RTI and Privacy Officer's primary responsibility is to play a key role for Urban Utilities ensuring compliance with its legislative obligations under the Right to Information Act 2009 (Qld) and Information Privacy Act 2009 (Qld).

Alongside Urban Utilities Policy, RTI and Privacy Lead roles, this role will perform the function of Delegated Right to Information Officer and where required support Privacy activities for Queensland Urban Utilities.


Key Accountabilities

  • Use policies, procedures, and related guidelines to ensure adherence with applicable industry regulations, standards, and compliance requirements, including embedding and providing guidance and support to the business on Queensland Urban Utilities' Right to Information obligations and Privacy Management Framework.
  • Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience. This includes responding to Right to Information and Information Privacy related complaints and providing advice internally to the business and preparing briefing notes and other documents for the Senior Management.

About You

  • Degree level qualifications in Public Administration, Law, Political Science, Business or other relevant disciplines Law is desirable
  • Demonstrated experience in a government policy, regulatory compliance or advisory or similar role.

Why Join Us?
We work in a community, not a company.

We're 'all in' when it comes to diversity, equity, inclusion and belonging, as we strive to reflect the communities we serve.

We want our people to feel valued for who they are, celebrated and able to bring their whole self to work.

We know our people don't just have roles with us - they also have roles within their families, homes and communities.

We're proud to offer several benefits to strengthen these aspects of life such as flexible working options, generous paid parental leave and other extended leave entitlements, study assistance policies and our health and wellbeing reimbursement initiative.


This is a 12 month fixed term contract opportunity.

Position description -
Service Delivery - RTI and Privacy Officer

Applications close at 5pm on Wednesday February 1st.
Please contact Darcy Richardson from the Talent team with any questions
.

Advertised: 15 Feb 2023 E. Australia Standard Time

Applications close: 01 Mar 2023 E. Australia Standard Time

Job Types:
Full-time, Contract

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