Capability Facilitator

2 weeks ago

North Sydney Council, Australia TPG Telecom Full time
We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity


The role of a Capability Facilitator is to deliver training to support our frontline teams to achieve their performance goals and KPI's.

You will build the capability of our employees through the delivery of exceptional learning experiences. You will work with various parts of our business facilitating training sessions in many disciplines depending on business needs.

You will support the design and quality of learning programs by providing learner feedback as well as insights from learning impact assessments.

You will work with Capability business partners as well as Learning solution designers to bring programs to life. This role will be based in Sydney.

Responsibilities

  • Deliver high energy impactful training programs. Facilitate with Passion
  • Facilitate and support the development of training materials related to induction, product, process, systems, leadership, and soft skills.
  • Provide learning impact and learner feedback insights to wider capability team to support continuous improvement and planning.
  • Be a team player within the People Experience team and provide support to other members of the team as required.

Knowledge and experience

  • 1+ years' experience in training role or similar.
  • 1+ years' experience in a Sales/Retail role or similar.
  • Related Bachelor's degree or other qualification is advantageous.
  • A consultative approach and strong facilitation skills.
  • Experience within the telecommunications industry is desirable but not essential.
  • Work collaboratively and effectively across functions and locations in conjunction with business needs.
  • Manage own workload and assist other team members with theirs when required.
  • Adaptability and resilience to change.

Benefits and perks

  • Flexible hybrid way of working (from home and office)
- 'Stay Connected Mobile'
  • Access to a free mobile plan
- 'Stay Connected NBN'
  • Access to a free NBN 100 plan
- 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year

  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts

Our TPG Telecom Spirit
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.

You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together.

We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

Bolder and better together
We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.
- #LI-Hybrid #LI-DV1_

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