IT Service Management

2 weeks ago

Adelaide, South Australia Allectum Full time

Management (Information & Communication Technology)

Must be an Australian citizen with an AGSVA NV1 or higher security clearance.

If you're an IT Service Management professional located in South Australia or Canberra, we are hiring and would love to hear from you

Allectum are seeking IT Service Management Specialists who have a NV1 security clearance or above.

For these roles, you will need expert knowledge of ITIL with Practitioner certification and a skill level equivalent to SFIA Level 5 - Service Level Management.

Responsibilities will include:

  • Agreeing and controlling the ITSM architecture
  • Determining the ITSM environments
  • Advising on and coordinating each team's ITSM activities
  • Identifying and owning architectural and other ITSM based risks
  • Advising on the achievability of non-functional requirements
  • Working with the Business Analyst to evaluate the ITSM options and decide the best way to turn the high-level business requirements into an ITSM solution
  • Advising on and coordinating each team's approach to estimating, to reflect ITSM best practice and current technical understanding
  • Promoting appropriate standards of technical best practice
  • Controlling the ITSM configuration of the solution
  • Approving the solution as fit for purpose prior to deployment
  • Managing ITSM aspects of the transition of the solution into live use
  • Empowering the ITSM roles within the Service Support Team to appropriate levels within their responsibilities
  • Acting as the final arbiter of ITSM differences between ITSM Support Team members.

We're looking for a candidate with:

  • 2+ years experience in managing and mentoring teams.
  • A strong background in project delivery.
  • An IT Background with experience or understanding in ISO 27001.
  • A demonstrable working knowledge of the Defence environment.
  • Effective planning and time management skills.
  • The ability to conduct research and rapidly learn new concepts and tasks, with a view of improving technical knowledge and skills.

We are a Veteran friendly organisation and Veterans are strongly encouraged to let us know when you apply.

Reach out for a confidential chat at .

Additional opportunities can be found at

Working for Allectum
Allectum are a 100% Veteran owned professional services firm that prioritises building genuine, trustworthy relationships. Born out of a passion for enabling the Australian Defence Force and National Intelligence communities to achieve their mission, we understand the complex environment our nation navigates, and bring a wealth of knowledge and experience as a strategic partner who works closely with our clients.

Allectum is a trusted advisor to the Defence and National Security community. We take a personal stake in building our team of committed employees who share a vision of proactively supporting our national outcomes.

At Allectum, our dedication to your career distinguishes us. We aim to enrich your personal and professional growth by offering ample opportunities to enhance your skills, knowledge, and experiences.

What Allectum can offer you
Immerse yourself in a vibrant community of cyber security experts, surrounded by the sharpest minds in the field. This is an opportunity to learn from the best. Through seamless collaboration across specialised teams, you'll continually engage with cutting-edge concepts while tackling the intricate challenges presented by our clients. Elevate your career with us and stay ahead in the digital age.

If this sounds like something that sparks your interest, reach out to us today

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as an IT Service Management Specialist?

Do you hold Australian Security Clearance?

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