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Technical Support Team Leader
1 week ago
About the business:
Technology business that is NOT an MSP or Consultancy which operates nationally, have a unique and business-critical service offering which they provide.
About the position:
You will be looking after a support team nationally where you will be managing ticket queues, reporting, and attending meetings to act as an ambassador of the team.
- Assisting their Leader with projects
- Change incident management, process improvement
- Ticket management and prioritization
- Leading incidents, follow processes, know who to escalate to etc
About you:
- Be located in Brisbane or are relocating from interstate
- 3+ years experience acting as a Team Leader for a Serice Desk or Desktop team
- Deep knowledge of IT Service principles and frameworks including ITIL, process tools, and best practice methods.
- Previous experience uplifting processes and frameworks.
- Australian Citizenship
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