Technical Support Team Leader

1 week ago


Brisbane, Queensland, Australia HUMANISED GROUP Full time

About the business:


Technology business that is NOT an MSP or Consultancy which operates nationally, have a unique and business-critical service offering which they provide.

They have grown YoY (before and over COVID) and treat their staff as individuals over numbers. They are based within 5kms outside the CBD. This business is a NFP organization and are looking for a Team Leader for their Support team.

About the position:


You will be looking after a support team nationally where you will be managing ticket queues, reporting, and attending meetings to act as an ambassador of the team.

On a day-to-day basis you will be

  • Assisting their Leader with projects
  • Change incident management, process improvement
  • Ticket management and prioritization
  • Leading incidents, follow processes, know who to escalate to etc

About you:

  • Be located in Brisbane or are relocating from interstate
  • 3+ years experience acting as a Team Leader for a Serice Desk or Desktop team
  • Deep knowledge of IT Service principles and frameworks including ITIL, process tools, and best practice methods.
  • Previous experience uplifting processes and frameworks.
  • Australian Citizenship
**Where to next?

  • Brisbane, Queensland, Australia HUMANISED GROUP Full time

    About the business:Technology business that is NOT an MSP or Consultancy which operates nationally, have a unique and business-critical service offering which they provide.They have grown YoY (before and over COVID) and treat their staff as individuals over numbers. They are based within 5kms outside the CBD. This business is a NFP organisation and is...


  • Brisbane, Queensland, Australia Proactive Technical Recruitment Full time

    Australian Owned Business Flexible working hours Central Brisbane LocationAre you are experienced technical sales representative within the industrial, automation or pneumatics space?Can you build client relationships easily and confidently sell to all levels of management tiers within a business?If so, Proactive Global has an exciting opportunity available...

  • Technical Leader

    1 week ago


    Brisbane, Queensland, Australia Ensure Recruitment Full time

    Technical Leader - Public Liability Brisbane / Permanent Location: Brisbane or Sydney, with flexible work-from-home options. The Company:Leading insurance organisation in the Australian market with industry-leading employee benefits and a commitment to facilitating professional development. The Role:In this role you will be leveraging both your technical...

  • Technical Writer

    1 week ago


    Brisbane, Queensland, Australia Technical Concept GmbH Full time

    We're looking for a Junior to Mid level Technical Writer / Document Controller to be part of a small InfoSec team within a Global Organisation.The role.More administrative than your typical technical writer role; Reviewing and updating a large set of internal policy and procedure documents while communicating with relevant stakeholders and SME's for their...

  • Technical Leader

    1 week ago


    Brisbane, Queensland, Australia PERSOLKELLY Full time

    Technical Leader In this pivotal Malanda role the Technical Lead ensures systems are in place so that all product and processes achieve required quality, food safety and environmental standards, and meet customer and regulatory requirements. The ability to deal with the various key stakeholders including Site Leaders, Corporate and Regulatory Authorities are...


  • Brisbane, Queensland, Australia Technical Concept GmbH Full time

    About the Role: BLACKROC Recruitment are working closely with a QLD Government Agency who are seeking a skilled Technical Specialist to lead their SharePoint to Cloud Project. This pivotal role focuses on migrating our existing SharePoint 2016 content, including the Agency's intranet, to SharePoint Online. This is a business-driven project emphasising...


  • Brisbane, Queensland, Australia Technical Concept GmbH Full time

    About the Role: BLACKROC Recruitment are working closely with a QLD Government Agency who are seeking a skilled Technical Specialist to lead their Share Point to Cloud Project.This pivotal role focuses on migrating our existing Share Point 2016 content, including the Agency's intranet, to Share Point Online.This is a business-driven project emphasising...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Datacom Full time

    Our purposeHere at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.About the roleThe Technical Team Leader - Platform Engineering is a diverse role and incorporates the leadership of our national Platform Engineering team of technical support...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Tetra Tech Full time

    Team Leader - Environmental and Social Management and Advisory - Brisbane, QLD Unique leadership role with a top tier consultancy Support our team to deliver a strong pipeline of local and international ESIA projects Brisbane, QLD Take the next step in your careerCombine your passion for leading and developing people with your technical experience in...

  • IT Team Leader

    1 week ago


    Brisbane, Queensland, Australia Centurion Full time

    The OpportunityAre you prepared to advance your professional journey and leave a mark? We are in search of a versatile IT Team Leader to join our growing IT Support team, located at our Spring Hill center. Reporting to the IT Service Delivery Manager, you'll collaborate closely with our Network & Infrastructure Team to ensure top-notch support for both...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Tetra Tech Full time

    Unique leadership role with a top tier consultancy Support our team to deliver a strong pipeline of local and international ESIA projects Brisbane, QLDTake the next step in your careerCombine your passion for leading and developing people with your technical experience in delivering large-scale ESIA projects.Our Environmental and Social Management and...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Tetra Tech Full time

    Unique leadership role with a top tier consultancy Support our team to deliver a strong pipeline of local and international ESIA projects Brisbane, QLD Take the next step in your career Combine your passion for leading and developing people with your technical experience in delivering large-scale ESIA projects. Our Environmental and Social...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    A fantastic opportunity exists to join our Member Technical Advice team as a Team leader - Insurance We now have a fulltime permanent vacancy.Why join us? State of the Art brand new office overlooking Southbank with end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens and much more to encourage collaborative culture. A mature...


  • Brisbane, Queensland, Australia Powerlink Full time

    Due to significant growth, an exciting career opportunity exists for a highly organised and motivated Improvement Leader. Excellent permanent opportunity for career progression Great culture and team environment Immediate Start for suitable applicant based in Northern SuburbsThis is an opportunity for a business improvement specialist with strong problem...

  • IT Team Leader

    1 week ago


    Brisbane, Queensland, Australia Centurion Full time

    The OpportunityAre you ready to elevate your career and make an impact? We are looking for an all-round IT Team Leader to join our ever-growing IT Support team, based out of our Spring Hill depot. Reporting to the IT Service Delivery Manager, you will work closely with our Network & Infrastructure Team to ensure a high-level support for internal & external...

  • Technical Leader

    1 week ago


    Brisbane, Queensland, Australia Suncorp Group Full time

    Provide people and technical leadership to the Injury Liability Claims team Develop a culture of high performance, accountability and customer obsession Brisbane or Sydney location You will draw on your strong technical skills to enable you to lead a team of Claims Officers managing injury liability claims. You will also evaluate claims data...


  • Brisbane, Queensland, Australia Hopgoodganim Full time

    Helpdesk Team Leader02nd May, 2024Our RoleWe have a new and exciting opportunity for a motivated Helpdesk Team Leader to join our Information Technology team on a full-time basis.Reporting to the IT Director, you will support the national Technology team in delivering responsive and high-level systems support to the firm. You will be part of a talented,...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Queensland Rail Full time

    Team Leader - Digital content and Design:ReqId: 5304- Date: 24 Jul 2023- Location: Brisbane, QLD, AU, 4000- Company: Queensland RailOur International award-winning Marketing and Design team is seeking an experienced Team Leader with high level of videography and photography skills, a creative flair and a passion for content creation.This is a hands-on role....


  • Brisbane, Queensland, Australia Resources Full time

    Role Requirements While accounting qualifications are not mandatory, the possession of a relevant degree is considered to be highly desirable given the technical nature of this role. Experience using SAP S4/HANA, Analysis For Office (AFO), Microsoft Office Suite including Excel, Teams and Outlook would be highly desirable.Key Duties and Accountability Manage...

  • Team Leader DBS

    1 week ago


    Brisbane, Queensland, Australia Troocoo Full time

    About the Company. Troocoo are delighted to be working exclusively with this very well known and successful FMCG company that operate internationally with an exciting and engaging culture. They are looking for a Team leader of Financial Accounting, supporting the operations to better understand financial information and influence decisions. About the...