Tenancy Operations Manager

1 week ago


Sydney, New South Wales, Australia Gough Recruitment Full time
Based at one of Australia's Global Gateways

  • Amazing career progression and supportive company culture

The Company:

***Our client owns and operates one of Australia's key pieces of infrastructure. They deliver a world-class experience to their customers and are a fundamental part of Sydney's transport network.

The Role:

The Tenancy Operations Manager role has a key focus on tenant relationships and compliance with lease obligations.

The role provides onsite support to drive tenant regulatory compliance and operational effectiveness across the airport, including applicable tasks necessary to meet corporate and commercial requirements, which meet the following:

The Responsibilities

  • Day to day management of all matters relating to retail operations, safety, risk, and compliance
  • Manage new tenancy retailer onboarding, including ongoing training as required for new retailer staff
  • Carry out preopening inspections on all new tenancies to ensure regulatory and aviation security compliance
  • Coordinate tenant entry and exit condition assessments as requested Provide support for retailer enquiries, responding to operational issues that may arise
  • Carry out frequent tenancy audits with key focus on adherence to lease obligations including but not limited to security and safety compliance and presentation standards
  • Develop, implement, maintain, and improve internal documents, systems, and procedures for optimal operational performance
  • Manage approval process of Works Permits for tenant minor fit out and maintenance works
  • Ensure tenant contractors adhere to all stakeholder requirements
  • Support with maintaining vacant sites and report issues
  • Work with relevant key stakeholders in ensuring all tenant statutory requirements are appropriately addressed
  • Engage and consult with various internal stakeholders including security, dock management, OH&S and terminal managers to monitor all retail operational feedback, improvements, and constraints
  • Attend to various administrative tasks including, distribution of retailer notifications and bulletins and retailer ASIC letters to Liaise with first response team on any tenant maintenance issues o Input into project, business development, and leasing activities in relation to retail operations.
  • Maintain an awareness of trends in the overall retail sector to ensure that the client adopts best practice
  • Assist with tenant storeroom agreements and allocation.
  • Provide leave support to other team members as and when require
  • This role will suit someone with a strong facilities background who has worked on a development or shopping centre that has had a number of new tenancy fit outs
  • Technical knowledge of building operations and legislation
  • Industry experience in retail, commercial or services industry
  • Strong commercial acumen, influencing and negotiation skills
  • Demonstrated organisational skills with the ability to achieve results and meet deadlines
  • A strong customer focus and appreciation of service delivery standards
  • Understanding of WHS, Environmental and Sustainability practices and principles
  • Exposure to project management in an operational environment

The Benefits:

  • Work for one of Australia's global gateways
  • High energy & results focussed business
  • Potential career progression
  • Attractive remuneration + bonus
  • Not looking yourself but know someone right for the role? Refer a friend and receive a referral fee ask me how_

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