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Customer Delivery Experience Manager, Aces

4 months ago

Melbourne, Victoria, Australia Amzn Commercial Srvcs Pty Ltd Full time
Experience managing a small team (4-10)

  • Experienced in Distribution and/or Fulfillment processes, ideally in fastpaced industrial, logistics or production environment
  • Experience with managing crossfunctional projects, dependencies and bottlenecks, providing escalations management, anticipating and making tradeoffs
  • Experience managing, negotiating, and communicating with project stakeholders
  • 2+ years of program or project management experience
  • Experience in MS Access and SQL
  • Experience with Excel
  • Bachelor's degree
  • You feel responsible for the quality of your work whilst striving for steady excellence and optimization
  • Knowledge of continuous improvement concepts (Lean, Six Sigma and Kaizen techniques)
  • Proven analysis and problemsolving skills
  • Problem Solving and analytical mindset: You pay attention to detail and coordinate the right stakeholders to ensure the right data is available. You work with different teams to understand the root causes of issues and establish the right actions to solve the problem.
  • Entrepreneurial mindset: You are excited about finding new opportunities, develop ideas independently and thrive in fastpaced environment.
  • Business judgment: You deliver results that are important for the business and are able to work with other stakeholders.
  • You are a good communicator (oral and written) with experience in facilitation across different teams.
  • You are highly organized, able to complete a high volume of tasks and projects with limited guidance and tight deadlines
  • Experience in transportation delivery industry, retail or carrier operations are advantageous

Acknowledgement of country:


In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.


IDE statement:
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.