Customer Care

1 week ago

Melbourne, Victoria, Australia Nomad Coffee Group Full time

Job Category: Customer Service

Nomad Coffee Group is a collective of people and brands who believe great coffee can make a difference to the everyday. Driven by our shared aspirations, there is always something new to discover and learn.

Our brands include Veneziano Coffee Roasters, Coffee Hit, Black Bag Roasters and Flight Coffee. From our best-in-class roasteries, we partner with leading cafes across Australia and New Zealand and millions more enjoy our cup everyday at home.

Nomad Coffee Group is a B Corporation and a certified carbon-neutral organisation. To us, this is about using business as a force for good. That means implementing sustainable and socially responsible practices today to ensure future generations can enjoy coffee for years to come.

Job Description

The Opportunity

This is a dual Customer Service/Sales Support role. We offer a fun and relaxed environment with endless amounts of opportunity for growth. The successful candidate will provide a high level of value to our extensive customer base, as well as support our internal sales and marketing teams. You'll get to apply your upbeat personality, sales skills, and administration talent to contribute to a team that delivers a superior customer service experience with impact.

This is a full-time, permanent role based out of our Richmond Head office.

We are looking for:

  • Previous experience delivering dynamic customer service is essential,
  • A great communicator who can build relationships with ease, quickly developing rapport and influence,
  • Highly motivated with the ability to multitask and accurately complete assignments within time constraints and deadlines,
  • Strong problem-solving skills,
  • A high degree of dependability, integrity, and trustworthiness,
  • Someone who sees growth and change as opportunity,
  • A team player who is a real go-getter,
  • Experience using NetSuite is highly desirable.

Key responsibilities will include:

  • Daily management of customer calls & emails (inbound & outbound);
  • Managing the customer order process, ensuring orders are processed accurately and efficiently;
  • Provide support to our sales team by preparing proposals and generating contracts for new and existing customers using DocuSign;
  • Management of internal assets and registration via Personal Property Securities Register;
  • Ecommerce management, from customer service to supporting our marketing team with updating our product offering;
  • Educate the customer on company products and promotions, providing product advice and recommendations;
  • Liaise with our sales, production, and warehouse teams; providing relevant information for fulfilment of customer orders/enquiries;
  • Provide effective communication with customers (internally & externally) and freight partners;
  • Review processes and systems within your remit, and develop proactive improvement solutions
  • Other ad-hoc projects and administrative duties.

You'll be working for a unique coffee business with large scale resources combined with fast entrepreneurial decision-making. Our people and professional development power our growth and the successful candidate will benefit from this in addition to:

  • Competitive remuneration package;
  • Part of a global business with expansion plans;
  • Friendly and supportive management team;
  • Strong values and people-first culture with industry-leading employee engagement rates;
  • Flexible working conditions;

If you would like to join the team and meet the role requirements, please apply by submitting your resume and cover letter. Applications close Wednesday 29th May, so get in quick Only short-listed candidates will be contacted.

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