Vic Patient Services Lead

2 weeks ago

Melbourne, Victoria, Australia GenesisCare Full time

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Your life's best work


We are pleased to be recruiting internally & externally for a full-time permanent VIC Patient Services Lead to join the Oncology Australia Operations team.


In this role you will partner with the state Oncology practices providing leadership and support for the consistent high performance of the Patient Services Oncology functions across the network.


More specifically, you will:

  • Work closely with the practices to drive operational & project initiatives in the Patient Services space
  • Oversee and ensure consistent implementation across the practices of systems, new & standardised processes and workflows relating to the Oncology function.
  • Partner with the National Patient Services team to implement National Patient Services onboarding, training, and competency frameworks to be inclusive of all Oncology functions.
  • Providing regular training and upskilling opportunities for new & existing staff
  • Work in conjunction with Project Managers and Centre Leaders on new sites to provide direction and delivery on training plans for new staff members.
  • Partner with the Centre Leaders and Senior Patient Services staff to support the recruitment and performance functions of the Oncology Patient Services teams.

We're interested in hearing from people who have:

  • Be an administrator with exceptional interpersonal, communication and negotiation skills
  • Have demonstrated experience in managing and leading a team of 2 or more staff
  • Have a demonstrated ability to work effectively in a multidisciplinary team
  • Be proactive, anticipate needs and action accordingly
  • Bring a positive, enthusiastic, and 'cando' attitude to work,
  • Resonate with the high performance GenesisCare culture, role modelling behaviours
  • Have a strong passion for patient care and healthcare, with empathy for patients and their carers
  • Have high level Medical accounts processing skills including knowledge of Medicare, DVA and private health funds
  • Display the ability to use clinical administration systems, as well as Microsoft Office software for data analysis and reporting purposes
  • Display a strong commitment to developing others through implementing effective performance management and development processes and providing staff with ongoing feedback and performance coaching.

Benefits of joining our team:

  • Internal career development opportunities globally
  • Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
  • The opportunity to work for one of the most influential healthcare providers
  • All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
  • Learn and grow with our awardwinning development programs
About GenesisCare


We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer.

Our dedicated teams treat more than 30,000 patients annually.


People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team.

We aim to build culture of care that is patient focused and performance driven.

Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.

Covid 19 Vaccination Requirement

In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19.

To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.

Expressions of interest are open now and will close at 5pm on Friday 31st May 2024

GenesisCare is an Equal Opportunity Employer.

  • Receptionist - Patient Services Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Monash IVF Group Full time

    Monash IVF Group are leading the future of reproductive care.At Monash IVF we're trying to change the way society thinks and acts in relation to their fertility. We're removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone's chance of having a family.The reality is, we know...

  • Patient Services Manager

    2 weeks ago

    Melbourne, Victoria, Australia Monash IVF Group Full time

    Monash Ultrasound for Women are leading the future of reproductive health Monash Ultrasound for Women (MUFW) is a renowned diagnostic ultrasound medical practice, devoted to meeting the needs of women at various stages of their lives. Our doctors are specialist Obstetricians and Gynaecologists (O&G) who have further specialised in ultrasound, high-risk...

  • Patient Services Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Austin Health Full time

    Location: Melbourne | Northern MetropolitanJob type: Part timeOrganisation: Austin HealthSalary: Salary not specifiedOccupation: Trades and ServicesReference: 46392Austin Health is one of Victoria's major health services. Comprising the Austin Hospital (including the Olivia Newton-John Cancer Wellness and Research Centre), Heidelberg Repatriation Hospital,...

  • Patient Safety Capability Lead

    2 weeks ago

    Melbourne, Victoria, Australia Cabrini Health Full time

    Patient Safety Capability LeadFull Time Permanent rolePatricia Peck Education and Research Precinct, Malvern$130,000 + superannuationCabrini offers:Tax savings - Salary packaging up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefitsHospital located close to public transport with discounted Myki Commuter faresDiscounts to hospital...

  • Patient Service Assistant

    2 weeks ago

    Melbourne, Victoria, Australia VNS Nursing Agency Full time

    Choose what days, times, and locations you work at. Preferred provider to leading Healthcare Facilities. Manage yourself through the VNS app.Position: Patient Service AssistantEmployment Type: Casual (Requirement of at least one shift per week)Location: Melbourne (Metro)Remuneration Weekday: $34 - $37Remuneration Weekend:$52 - $53 Please contact Recruitment...

  • Patient Services Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Eastern MetropolitanJob type: Part timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: Facilities Management, Health and Allied HealthReference: 64787Working in Healthcare has never been more important or meaningfulOur JourneyOur Support Services team provides a range of essential non-clinical services that help our...

  • Patient Care Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia Montu Full time

    Company DescriptionMontu is Australia's largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience - whether it's by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management...

  • Patient Care Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia Montu Full time

    Montu is Australia's largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience – whether it's by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools.Montu operates a...

  • Technical Services Lead Vic

    2 weeks ago

    Melbourne, Victoria, Australia Healius Full time

    Date:11 Mar 2024Location: Melbourne, Victoria, AU, 3000Company:HealiusThe Technical Services Lead establishes, manages and maintains IT Services for the business divisions and departments. This key role ensures that technical services to the business units and its customers are in accordance with defined service levels. The Technical Services Lead is...

  • Patient Services Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Southern MetropolitanJob type: Full time, Part timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: Administration/Secretarial, Facilities Management, Health and Allied HealthReference: 57203We're excited to share the recent announcement that major construction works at the Victorian Heart Hospital have been completed...

  • Patient Services Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Cabrini Health Full time

    Patient Services AssistantPermanent Full Time positionCabrini Malvern & Brighton Hospitals, Elsternwick Womens Mental Health CentreCabrini offers:Tax savings - Salary packaging up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefitsAttractive remuneration with guaranteed annual increases + 12% superannuation + 17.5% leave...

  • Patient Services Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Austin Health Full time

    Location: Melbourne | Northern MetropolitanJob type: Full timeOrganisation: Austin HealthSalary: Salary not specifiedOccupation: Community Services, Health and Allied Health, Other, Medical, Nursing, Aged CareReference: 46475Austin Health is one of Victoria's largest health care providers. Our 11,000 employees and volunteers provide safe, high quality,...

  • Patient Services Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Southern MetropolitanJob type: Full time, Part timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: Administration/Secretarial, Facilities Management, Health and Allied HealthReference: 63950New Support Services team the "heartbeat" of Victorian Heart HospitalAs a Monash Health hospital, the Victorian Heart Hospital...

  • Patient Services Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Eastern MetropolitanJob type: Full timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: Administration/Secretarial, Facilities Management, Health and Allied HealthReference: 59780Patient Services Assistant (Night Shift - Floater)Monash Medical Centre - ClaytonTuesday to Saturday 21:00 to 05:30- (76 hours per...

  • Patient Services Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Eastern MetropolitanJob type: Part timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: Administration/Secretarial, Facilities ManagementReference: 57494Patient Services Assistant (Emergency Department)Monash Medical Centre ClaytonPM Shifts 14: Week - Wednesday to SaturdayWeek - Thursday to Saturday- (56 hours per...

  • Patient Services Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Eastern MetropolitanJob type: Full time, Part timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: Health and Allied HealthReference: 61852Working in Healthcare has never been more important or meaningfulOur Journey:Support Services is responsible for the provision of non-clinical services that includes food services,...

  • Patient Services Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Eastern MetropolitanJob type: Part timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: Facilities Management, Health and Allied HealthReference: 59487Working in Healthcare has never been more important or meaningfulOur Journey:Support Services is responsible for the provision of non-clinical services that includes...

  • Patient Services Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Eastern MetropolitanJob type: Part timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: Administration/Secretarial, Facilities Management, Health and Allied HealthReference: 65020Working in Healthcare has never been more important or meaningfulOur JourneySupport Services is responsible for the provision of non-clinical...

  • Patient Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia GenesisCare Full time

    Your life's best workGenesisCare is entering another exciting growth phase here in Victoria.Following a recent exciting restructure accompanied with internal promotions, our Frankston Clinic has multiple Patient Service Officer (Medical Administration) roles available. We are looking for Expression of Interest from Experienced Medical Administration (Patient...

  • Patient Services Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Southern MetropolitanJob type: Part timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: Administration/Secretarial, Facilities Management, Health and Allied HealthReference: 65557Embark on a rewarding career and be part of a team where your dedication makes a difference in people's lives.About the RoleThe General...