Investigator

1 week ago

Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time
About us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government.

We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.

We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role

Reporting to the Team Manager, the role of an Investigator VPS 3 is to investigate potential breaches of consumer law, under supervision and guidance.

Outcomes of the investigations may involve taking approved enforcement actions, including Court and Tribunal actions.

Under the advice and guidance of senior colleagues, the Investigator will also be responsible for undertaking and contributing to compliance and enforcement actions using the department's integrated compliance and enforcement approach.

The Investigator will also be participating in projects targeted at identifying non-compliance with specific areas of consumer law.
About you
To be considered for the role, you must be able to demonstrate:

  • Knowledge of and/or relevant experience in legislative enforcement activities.
  • Produce a range of complex business correspondence and reports presenting clear, factual, and pertinent information based on knowledge, research and analysis.
  • Confidently conveys information, using persuasion and bargaining as required, to provide clear and persuasive information and respond effectively to audience in a tactful, respectful, yet firm manner.
  • Plans and prioritises work and seeks to understand alternate views and circumstances in order to address personal preference or bias and select the most effective method to ensure targets are achieved.
For specific responsibilities please review the attached position description.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)


The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

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