Sales and Development Coach

1 week ago


Adelaide city centre, South Australia Australian Institute of Business Full time

ABOUT THE ROLE

Key duties and responsibilities include:

  • Performs call/chat monitoring and provides trends to management
  • Uses quality data management systems to compile and track performance at team and individual level
  • Delivers all induction training and completes monthly checkin's with new team members
  • Provides ongoing coaching and development to all staff members
  • Creates and delivers regular coaching and training sessions to all CA's
  • Participates in student listening programs to identify needs and expectations
  • Coordinates and facilitates calibration sessions for all staff
  • Provides feedback to team leaders and management for coaching and development purposes
  • Prepares and analyses internal and external quality report for management and staff review
  • Performs all other duties as requested by the Sales Director

ABOUT YOU
You will have excellent verbal, written and interpersonal communication skills with exceptional listening and analytical skills. You must be proficient with Microsoft Office and able to create and deliver training material.

Ideally you will have 2-3 years call centre experience or training and development experience in sales and coaching. Outstanding customer services skills and dedication to providing exception customer care.

Please note you must have full rights to work in Australia

TO APPLY

Applications close**:
Sunday, 30th April 2023

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