Application Support Analyst

2 weeks ago

Pyrmont, New South Wales, Australia Thomson Reuters Full time
We are seeking an Application Support Analyst to work as part of our Global Support team.


As our Application Support Analyst you'll already have demonstrable experience working in a support desk environment, preferably within the legal sector or a similar time-sensitive industry.

You'll speak and communicate directly with customers across the globe as well as internal staff based in offices in multiple time zones.

You'll embrace the customer centric philosophy of Thomson Reuters and be able to competently handle and take ownership of problems and situations reported to the team by troubleshooting and coordinating with internal teams, or technical contacts and third parties, to resolve the issues quickly and efficiently.


About the Role
In this opportunity as Application Support Analyst, you will:

  • You'll be expected to liaise with customer personnel and internal development teams to troubleshoot software, or system configuration problems, and identify and provide solutions.
  • You understand that timely and informative communication is the key element to good customer service.
  • You understand the importance of effectively documenting customer issues and updating call tracking software in a timely manner.
  • You are passionate about providing a high standard of customer service and are not afraid to take ownership of support issues and to 'go the extra mile' to succeed.
  • You'll be required to participate as part of the global emergency support rota for escalated customer issues, which includes an oncall provision to cover some early, late, weekend and holiday support requirements.
  • You will display a strong desire to learn and to share that knowledge with colleagues, through documentation and training, capitalising on the opportunity to become a 'Product Champion' for your team.
  • Coming from a technical support background, you will understand the importance of being flexible and that the role will continue to evolve as the team develops globally.
  • In addition to customer support responsibilities, you will also have the opportunity to play an integral part within the implementation and configuration process for new customer instances.

About You
You're a fit for the role of Application Support Analyst, if you:

  • You'll need to have 3-4 Years of previous experience in similar support engineer or analyst role at an enterprise software vendor, or with an end user of enterprise software.
  • You'll possess strong technical troubleshooting/analytic skills.
  • You'll need a good working knowledge of Microsoft Windows, Mac OS X, Android & iOS.
  • You possess exemplary communication skills, both written and verbal, and will be able to communicate effectively and professionally at all business levels.
  • You particularly enjoy working in a team environment.
  • Experience supporting or delivering legal online services such as extranets and deal rooms.
LI-MR3

What's in it For You?
At Thomson Reuters, our people are our greatest assets.

Here are some of the benefits we offer for your personal and professional growth:

-
Hybrid Work Model: A hybrid work environment consisting of in-office and remote work.
-
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
-
Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
-
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
-
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact

_ Under the Thomson Reuters Australia COVID-19 Vaccination Policy all Australian-based new employees must be fully vaccinated by having received an acceptable course of COVID-19 vaccination as defined by the Australian Technical Advisory Group on Immunisation (ATAGI) as a condition of employment._


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years.

Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters.

We help these professionals do their jobs better, creating more time for them to focus on the things that matter most:
advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more

  • Senior Commercial Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Domain Group Full time

    Senior Commercial Analyst - Sydney Office - Permanent Full Time A fantastic opportunity for a Senior Commercial Finance Analyst based in Sydney to make a real impact in our Agent Solutions portfolio. Who are you? You are a Commercial Finance Analyst with strong commercial acumen who thrives in a fast-paced, ever-changing, sales-driven environment. ...

  • Technical Data Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Network 10 Full time

    _Paramount__ is a global media and entertainment organization with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course)._ We pride ourselves on creating content that gets people talking....

  • Commercial Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Domain Group Full time

    Commercial Analyst - Sydney Office - Max term contract Domain Group's Commercial Performance team is a critical part of our Operations function, enabling our commercial teams to deliver for our customers. There is a great 12 month opportunity within the Commercial Performance team to take a role leading key projects and driving both the ongoing target...

  • Procurement Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Veolia Environmental Services Full time

    The Opportunity:We are looking for a graduate or administrator who would like to get a career start in our busy Procurement team. In this role you will assist in the extracting, cleansing and reporting of Veolia and supplier data. You will manage our Fleet and Property databases, portals and registers and help our team via reports from them and extracts of...

  • Finance Analyst

    1 month ago

    Pyrmont, New South Wales, Australia Paramount Full time

    Paramount is a global media & entertainmentorganisationwith some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms forthe young (and the young at heart of course).We pride ourselves on creating content that gets people talking. Whats...

  • Finance Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Paramount Full time

    Paramount is a global media & entertainmentorganisationwith some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms forthe young (and the young at heart of course).We pride ourselves on creating content that gets people talking. Whats...

  • Finance Analyst

    4 weeks ago

    Pyrmont, New South Wales, Australia Paramount Full time

    Paramount is a global media & entertainmentorganisationwith some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms forthe young (and the young at heart of course).We pride ourselves on creating content that gets people talking. Whats...

  • HRis Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Veolia Environmental Services Full time

    The OpportunityVeolia ANZ is seeking a talented individual to join our dynamic team as an HRIS Business Analyst based in Pyrmont 2009. You will be responsible for effectively managing Veolia's HRIS (SuccessFactors) to ensure optimal function of the system processes and data for accurate and efficient workforce management.What's on offer Supportive and...

  • Client Services Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Network 10 Full time

    Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course).We pride ourselves on creating content that gets people talking....

  • Finance Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Starcom Full time

    Job Description ROLE PURPOSE The Finance Analyst is responsible for delivering accurate and timely financial services to support the daily operations and financial reporting of business units at Starcom Australia, working under the guidance of the Finance Director. WHAT'S IN IT FOR YOU? LET'S DISCUSS THE PERKS: Join the Publicis Groupe family, a...

  • Finance Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Starcom Full time

    Job DescriptionROLE PURPOSEThe Finance Analyst is needed to offer accurate and timely financial services to support the daily operation and financial reporting business units within Starcom Australia under the guidance of the Finance Director. INTERESTED? LET'S SHARE THE PERKS:Join the Publicis Groupe family, a leading modern communications business, and...

  • Retail Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Hanes Brands Full time

    Collaborative culture with a genuine commitment to sustainability Incredible opportunity to develop your career in finance Enjoy ongoing hybrid working from home & in our incredible officeRetail Analyst | Bras N Things | Pyrmont, NSW | 6-Month FTCWorking within our Finance team and reporting directly into our Commercial Manager, your key responsibilities...

  • Security Operations Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Paramount Networks International Full time

    Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course).We pride ourselves on creating content that gets people talking....

  • Junior Vmi Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Hanes Brands Full time

    A rare opportunity to join our Bonds wholesale team Work from our brand new office in Pyrmont / 2 days from home Bring your analytical skills to life in a role that supports key business decision makingJunior Wholesale Inventory Analyst | Permanent role | Pyrmont, SydneyWe're on the lookout for a Junior analyst/ replenishment allocator to join our Vendor...

  • Revenue Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Talent International Full time

    Job Details:LocationPyrmontSalaryUp to AU$82500 per annumJob TypeFull TimeRefBBBH98216_ ContactSophia ParrelliPostedabout 2 hours ago Permanent Career Opportunity Flexible work arrangements WFH 2 days per week Sydney CBD Fringe location Multiple Benefits: FREE daily lunch, $10/day parking, discounts & moreA leading Gaming, Entertainment and Hotel Destination...

  • Finance Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Starcom Full time

    Job Description ROLE PURPOSE**The Finance Analyst is required to provide accurate and timely financial services to support the daily operation and financial reporting business units within Starcom Australia under the guidance of the Finance Director.INTERESTED? LET'S SHARE THE PERKS:Be a part of the Publicis Groupe family - one of the world's most...

  • Digital Media Data Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia Razorfish Full time

    Job Description:About UsBe a part of the Publicis Groupe family one of the world's most progressive and dynamic modern communications businesses enjoying all the perks that come with our network offering:A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing A creative, fun, and rewarding office environment backed up by our...

  • Strategy Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia John Holland Full time

    About John Holland At John Holland, our purpose is simple – we transform lives with everything we do. We've always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day. That's our difference. Deep experience and capability with a genuine care about creating better lives for people along...

  • Strategy Analyst

    2 weeks ago

    Pyrmont, New South Wales, Australia John Holland Full time

    Sydney, NSW, AU, 2009About John Holland:At John Holland, our purpose is simple - we transform lives with everything we do.We've always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.That's our difference. Deep experience and capability with a genuine care about creating better lives...

  • Finance Analyst Full-time

    2 weeks ago

    Pyrmont, New South Wales, Australia Starcom Full time

    Job DescriptionROLE PURPOSEThe Finance Analyst is required to provide accurate and timely financial services to support the daily operation and financial reporting business units within Starcom Australia under the guidance of the Finance Director. INTERESTED? LET'S SHARE THE PERKS:Be a part of the Publicis Groupe family - one of the world's most progressive...