Customer Service Specialist

2 weeks ago


Perth, Western Australia Mars Recruitment Full time
Working in a dynamic and fast-paced setting, the primary responsibilities involve:

  • Ensuring accurate and timely preparation, approval, and issuance of customer contracts and shipping documents in compliance with current legislation and Iluka's policies.
  • Coordinating with international warehouses, customers, and shipping lines to schedule shipments as per contractual commitments and customer specifications.
  • Facilitating communication between Iluka operations, shipping lines, and other thirdparty providers (e.g., government agencies, banks) to promptly relay or escalate any issues.
  • Ensuring adherence of documentation and shipments to current legislation and Iluka Policies.

Competencies:

  • Effective teamwork and communication skills within an international context.
  • Strong organizational and planning abilities, including meeting deadlines and multitasking to address competing priorities.
  • Exceptional attention to detail and adherence to processes.
  • Proficient interpersonal skills and the capability to build relationships with diverse stakeholders.
  • Advanced computer literacy, especially in Excel, Word, and online systems.
  • Proficiency in English.

Essential experience/qualifications:

  • Prior experience in export administration within the resources industry, particularly in mineral commodities.
  • Must be familiar with SAP or similar Enterprise Resource Planning (ERP) systems.
  • Experience in administering Letters of Credit.

SALARY:

  • AU$40
  • AU$60 per hour
    LOCATION:
  • Perth CBD, Perth, Australia
    JOB TYPE:
  • Contract/Temporary
    JOB REF:
  • BBBH28589_
    DATE POSTED:
  • Thu, 11 April 2024


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