Customer Service Specialist

1 week ago

Perth, Western Australia GSB Full time
Customer Service Specialist

About the role
At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.

Our Customer Service Specialist role is pivotal to supporting our purpose.

Based in our Perth branch, you will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.

This sales role is so much more than processing over the counter transactions and inquiries.

You'll be challenging yourself every day to generate leads and opportunities, deliver sales and lending results and help our customers meet their financial goals through our great value savings, insurance, and personal lending products.

To be considered for this permanent full-time, sales and lending role you will need to show that you enjoy:

  • Learning new things such as new products, services, and ways of working
  • Challenging yourself to go above and beyond with each customer conversation
  • Meeting new people and building connections in your local community
  • Helping solve problems for customers by matching products and solutions to needs
  • Getting results that help our customers achieve their financial and lifestyle goals
  • Protecting customers through strict adherence and compliance to policies and regulations

Your Experience

  • Proven previous success in exceptional customer service in any area where you have had to deliver above and beyond expectations and exceed targets. This may have been in retail, hospitality, airlines, real estate, or your own business.
  • Demonstrated ability to leverage technology to engage, sell and educate customers.
  • Demonstrated ability to be a proactive sales maker, fulfilling our customers' lives through full financial service.
  • Demonstrated ability to make the right deal within set guidelines / parameters.

Reward and Benefits


At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected.

We're big believers in taking care of our people, because we know that happy employees make for a happy workplace.


We want you to make an impact That's why we invest in our team with awesome incentive programs, and a wide range of training and career development opportunities.

But that's not all - we also offer a bunch of other perks and benefits, from discounts on financial and insurance products to options for health and wellness, unique leave arrangements, and more.

We are big on recognition too. From our Employee Appreciation Day, Values Awards and eCards for both teams and individual's for living our values. We have Employee Groups that support you to show up and be your true self, every day.

A little bit about us


Join us at Great Southern Bank and make a difference in the lives of over 380,000 Australians With over 75 years of experience putting our customers first, we're proud to be customer-owned and focused on helping all Australians achieve homeownership.


As we continue to grow and invest in technology, products, and people, we're seeking motivated and enthusiastic individuals to join our winning customer team.

Our culture is approachable, supportive, and fun, allowing our team members to thrive both at work and at home.

Job ID req4603

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