Training Officer
1 week ago
Is developing people something that motivates and drives you?
We are seeking a Training Officer to join us and assist in delivering highly essential services to the Australian community.
You will be playing a crucial role in delivering training programs to new and existing staff to achieve the client and contact centre's objectives.
The Opportunity and impact
Reporting to the Learning & Development Manager, you will coordinate and facilitate new starter training and upskilling of our existing team members.
Supported by a diverse and inclusive team, there's opportunity for you to deepen your professional capability and grow your career.
The first few weeks in a new role and workplace is the most memorable. You'll be working hard to ensure our new starters have the best possible initial experience.This role directly enables new starters gain confidence in their roles, building connection to:
their team, Serco and our client's purpose and values.
Success is measured on:
Managing and facilitating training programs to delivering on our contractual obligations.
- on-time delivery of training groups
- the learner experience, new starters leave training with confidence and competence in their role
- continuous improvement: seeking input from surveys and stakeholders to refresh training materials
- retention of new starters throughout the training program
- must have a minimum Cert IV in training and assessment or equivalent
- bring a passion and experience in supporting others to learn and develop, understand and support different learning styles
- an understanding of contact centre operations (ideally)
- ability to be available to meet a training schedule in the office (usually 9AM-5PM on training days)
- can establish and ensure a safe and inclusive learning environment where everyone thrives
- warm and inviting interpersonal style; approachable, enthusiastic and engaging
- have high level of integrity
- have intuition and Emotional Intelligence to know who to help, what to say and to read the mood and needs of new starters
- eligibility to work for State Government (with appropriate working rights)
Daily you will:
- facilitate, deliver and support classroom style training programs
- use your admin skills to support the smooth operation of training and planning
- provide regular updates to stakeholders on the progress of training and any issues relevant to on-time delivery of training
- conduct observation, evaluation and assessment of candidate's learning outcomes and test results
- put the "Do" in "Learn/Do/Learn by supporting new starters and coaches with consolidation training (i.e. call taking)
What you will get:
- attractive remuneration package with additional benefits
- rewards and recognition program, including awards and corporate retail discounts
- opportunities to participate in broader leadership development and influence
- ongoing training tailored for your personal development plans
- friendly and diverse team with inclusivity and care at the heart of everything we do
- opportunity to work locally in Ballarat and as part of a team which delivers valuable services to the community
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.
Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people.
Please consider this requirement when submitting your application.About Us
At Serco, you'll be part of a team of more than 60,000 people delivering essential services on behalf of governments and organisations around the world.
Citizen Services, Defence, Healthcare, Immigration, Justice and Transport.
But no matter your role or where you're based, we each share the same goal – to bring service to life to make a positive difference every day.
To learn more please visitSerco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people to apply from different backgrounds.
By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
NOTE:
Google Chrome is the preferred browser to access Serco careers website.
-
Training Officer
1 week ago
Ballarat, Victoria, Australia Serco Full timeAre you passionate about setting people up for success?Is developing people something that motivates and drives you?We are seeking a Training Officer to join us and assist in delivering highly essential services to the Australian community. You will be playing a crucial role in delivering training programs to new and existing staff to achieve the client and...
-
Process Improvement and Training Officer
1 week ago
Ballarat, Victoria, Australia Service Victoria Full timeThe OpportunityAs we grow and become a more 'everyday' part of Victorian lives, we're adding new services and upgrading existing ones. We're looking at the potential of digital licenses, online proof of identity, accounts and payments. And these services have to be simple and fast through our mobile app.You'll also get the chance to work on continuously...
-
Assistant Training Manager
2 weeks ago
Ballarat, Victoria, Australia The Hassett Group Full timeGenuine career progression opportunities with rapidly growing RTO. Highly autonomous role, travelling to and overseeing campuses across West VIC. Salary circa $80k + super + car allowance + salary packaging.ABOUT OUR CLIENT AND THE ROLEOur client is an entrepreneurial RTO and established for-purpose organisation who have community development at the heart of...
-
Data & Training Supervisor
1 week ago
Ballarat, Victoria, Australia Grampians Health Full timeLocation: Western Region | BallaratJob type: Part timeOrganisation: Grampians HealthSalary: Salary not specifiedOccupation: Administration/SecretarialReference: 17448Data & Training SupervisorPermanent Part time20 hours per fortnightFixed term$37.67 per hourAbout Grampians HealthGrampians Health was established 1 November 2021, bringing together Edenhope and...
-
Ballarat, Victoria, Australia Education and Training Full timeLocation: Western Region | BallaratJob type: Full time / From 13/03/2023Organisation: Education and TrainingSalary: Salary not specifiedOccupation: Education and TrainingReference:Selection Criteria:SC1 Demonstrated knowledge, experience and/or skills in providing a culturally responsive learning environment for students that has optimal impact and pathways...
-
Teacher Aide
1 week ago
Ballarat, Victoria, Australia Education and Training Full timeLocation: Western Region | BallaratJob type: Part time / From 24/04/2023Organisation: Education and TrainingSalary: Salary not specifiedOccupation: TeacherReference:Selection Criteria:SC1 Capacity to undertake routine support tasks across a range of functions in one or more work areas within a school environment, including one-one and small group...
-
Electorate Officer
1 week ago
Ballarat, Victoria, Australia Parliament of Victoria Full timeMICHAELA SETTLEMEMBER FOR EUREKAAbout the RoleAs an Electorate Officer, you will play a vital role in supporting the efficient functioning of the Member of Parliament. Your expertise in office administration and dedication to delivering excellent constituent services will be essential in assisting the supervising Member of Parliament.Key responsibilities in...
-
Purchasing Officer
1 week ago
Ballarat, Victoria, Australia Brandt Tractor Full timeARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?Due to recent expansion, we have an opportunity for a Purchasing Officer in our Brandt Head Office in Ballarat.Brandt is looking for a supply chain management professional to play a key role in our Purchasing group. Reporting to the VP of Finance and as part of the Brandt global procurement team the...
-
Purchasing Officer
1 week ago
Ballarat, Victoria, Australia Brandt Full timeARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER? Due to recent expansion, we have an opportunity for a Purchasing Officer in our Brandt Head Office in Ballarat. Brandt is looking for a supply chain management professional to play a key role in our Purchasing group. Reporting to the VP of Finance and as part of the Brandt global procurement team the...
-
Office Administrator
1 week ago
Ballarat, Victoria, Australia Brandt Tractor Full timeOur Ballarat branch has an exciting opportunity for an exceptional individual to join our store as Office Administrator._What does the role look like?_ Upload parts and service payables Create purchase orders for utilities and company credit cards, John Deere, petty cash and other vendors Send out customer statements for receivables Request credit payouts...
-
Administration Officer
2 weeks ago
Ballarat, Victoria, Australia Ballarat Health Services Full timeAdministrative Officer - Nursing & Midwifery EducationHS1Permanent Part time - 64 hrs per fortnight (Flexible days)About Grampians HealthGrampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe, sustainable,...
-
Purchasing Officer
1 week ago
Ballarat, Victoria, Australia Brandt Tractor Full timeARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?Due to recent expansion, an opportunity has arisen for a Purchasing Officer at our Brandt Head Office in Ballarat. We are seeking a supply chain management professional to make a significant impact within our Purchasing group. Reporting to the VP of Finance and as a core member of the Brandt global...
-
Office Administrator
1 week ago
Ballarat, Victoria, Australia Brandt Full timeAre you looking for the next step in your career? Due to internal promotion, our Ballarat branch has an exciting opportunity for an exceptional individual to join our store as Office Administrator. About the role:Upload parts and service payables. Create purchase orders for utilities and company credit cards, John Deere, petty cash and other vendors. Send...
-
Rostering Officer
1 week ago
Ballarat, Victoria, Australia Regional Express Holdings Limited Full timeAn excellent opportunity exists for a suitable individual to join the AAPA Victoria Flight Operations team as a full-time Rostering Officer. This position will be based at our Flight Operations Centre at Ballarat Airport, Victoria. Reporting: This position reports to the Operations Manager. Position Responsibilities: Preparation and publication of...
-
Rostering Officer
2 weeks ago
Ballarat, Victoria, Australia Rex (Regional Express) Full timeAn excellent opportunity exists for a suitable individual to join the AAPA Victoria Flight Operations team as a full-time Rostering Officer. This position will be based at our Flight Operations Centre at Ballarat Airport, Victoria.Reporting:This position reports to the Operations Manager.Position Responsibilities: Preparation and publication of Flight...
-
Maintenance Officer
2 weeks ago
Ballarat, Victoria, Australia Calvary Care Full timeMaintenance Officer - Aged CareProgress with purpose at one of Australia's largest health care providersSalary packaging, benefits and professional development in a supportive team environmentPermanent Part-Time positionAbout the roleThe Maintenance Officer will play a critical role in ensuring that our facilities are safe, well-maintained, and contribute to...
-
Accounts Payable Officer
2 weeks ago
Ballarat, Victoria, Australia Batteries Pty Full timeAccounts Payable (Accounting) Full time Add expected salary to your profile for insights We are looking for an experienced and self-motivated Accounts Payable Officer to join our friendly and supportive Accounts team at our Ballarat head office.About the ROLEIf you are a 'numbers person' this is the role for you. Training will be provided.Working in a...
-
Assessment Officer
2 weeks ago
Ballarat, Victoria, Australia mecwacare Full timePart-time Position - 12 months maternity leave cover Generous Salary Packaging Increase your take home pay Access to a work vehicleASSESSMENT OFFICER - BALLARATWe are seeking an Allied Health professional experienced in assessing individuals in home and community settings to join our Regional Assessment Services team covering several local government areas...
-
Accounts Receivable Officer
1 week ago
Ballarat, Victoria, Australia Brandt Full timeBrandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, Brandt is a global team with one shared purpose. Its mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Brandt to keep them...
-
Security Officer
1 week ago
Ballarat, Victoria, Australia Ballarat Health Services Full timeSecurity OfficerCasual & permanent full time opportunities availableAbout Grampians HealthGrampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe, sustainable, healthcare tailored to changing workforce and...