Sa Telephone Support Caller Volunteer

2 weeks ago

Adelaide Region SA, Australia Volunteering Redcross Full time

The program


Red Cross supports older people who live alone or who have few social connections, people with disability and people recovering from mental illness to help improve their wellbeing.

We believe that having good social connections is essential for all aspects of health.

The Telephone Support program provides daily telephone calls to check on the wellbeing of people who live alone and are at risk of an accident or illness that may go unnoticed.


The purpose of the Home Support Programs is to strengthen people's capacity to participate in community life, maintain or regain independence and stay living in their own home for longer.

We do this by providing Transport and Telephone Support services to aged people experiencing social isolation and/or are frail and require assistance with daily living.


The opportunity


For this role you will be able to listen and communicate effectively with clients in a caring and courteous way regarding their health, wellbeing and social connection.

You will use a range of open-ended questions to ascertain client wellbeing.

You will be non-judgmental and know how to recognise issues and concerns in order to provide clients with appropriate support and reassurance.

You will be comfortable using computers. You will maintain accurate records of all calls using allocated electronic call sheets and follow organisational procedures.


Being able to speak a second language and having customer service experience will be a bonus but is not necessary.


The impact


As a Telephone Support Caller Volunteer you will help your clients to feel safe and connected to their community by listening and providing a friendly voice.

We offer on the job training and support and ongoing training opportunities as required.

Further Information
To find out more about this opportunity please refer to the volunteer role description VRD - Social Inclusion Volunteer - v1 04- contact Kat Ettwell

Application requirements

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre.

We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experience, abilities, gender, ethnicity, age and sexual orientation.

We are a child safe organisation with zero tolerance of any harm to children.

Our vision is to be trusted as the leading humanitarian organization making a genuine difference in the lives of people and communities.

Thank you for considering volunteering at Red Cross. We also have great career opportunities. Click here to find out more.

Advertised: 30 Jun 2023 Cen. Australia Standard Time

Applications close:

  • Meet with us Have a chat with us about the volunteer role you have applied for and see whether it's a good match for you and for us.
  • Complete some checks If you are successful in getting the role we'll ask you to complete a Police Check. In some cases a Working With Children Check may also be required.
  • Get started At this stage, it's time for your induction and training as you're now an official Red Cross Volunteer.

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