Technical Specialist

2 weeks ago

Macquarie Park, Australia Transport For NSW Full time

You want to play a part in making NSW a better place to work, live and travel.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll:

Ensure the technical integrity of network infrastructure services provided by Transport's network service suppliers. This encompasses the validation of technical aspects within supplier-provided designs and proposed setups.

Review and endorse technical changes, validating supplier quotes, proposals, and invoices, and participating in the analysis of the causes of incidents and recommending permanent corrective actions.

Provide technical assurance by scrutinizing designs and proposals provided by suppliers. Your contributions will include offering advice on proposed technical configurations and aiding in technical assessments, both during everyday operations and recovery procedures.

Additionally, you'll serve as an intermediary between operating agency technology (OT) entities, such as the private fiber network of Trains and the network at the Traffic Management Centre (TMC), and the services used by either the managed network services supplier or Transport agencies.

For more information on this position and business unit, view the role description.

About you

  • Should have relevant qualifications or demonstrate equivalent experience.
  • Hold relevant network and IT Service Management certifications is essential.
  • Knowledge should encompass current best practices and emerging trends in network services, including technologies like Software Defined Networking and architectural principles. Furthermore, you should possess hands-on experience in managing complex Data Centre networks, incorporating features like network load balancing and Enterprise Perimeter Security (EPS).
  • Possess technical expertise in analyzing and supporting network services within large, complex federated organizations.
  • Strong understanding of network assurance across various aspects, including operations, maintenance, network planning, and inventory management, is crucial, particularly within complex, multi-sourced environments.
  • Background should include overseeing technical governance in intricate, multi-sourced network environments, specifically in terms of validating supplier-provided designs and proposed configurations.
  • Have a proven track record of conducting technical evaluations, assessing impacts, and providing guidance for implementing infrastructure changes related to network services.
  • Proficiency in utilizing the ITIL Framework is expected, especially in areas such as Change Management, Release Management, Incident Management, Root Cause Analysis, Problem Management, Risk Management, and Availability and Capacity Management.
  • Possess a sound grasp of cloud network technologies, architecture, and design, encompassing both AWS and Azure.
  • Additionally, you should have knowledge of infrastructure solution architecture and design, and familiarity with architectural frameworks and principles would be a valuable asset.
  • Please take note that, although this role is technically oriented within network services, its primary purpose is to ensure technical oversight and assurance for our third-party Managed Network Service (MNS) provider.
  • Flexibility for rostered on-call on rotation (likely to be on a fortnightly basis)

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers .

We offer a wide range of employee benefits , like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.

What are you waiting for...? Connect with us. Apply now

Applications close: 11:59pm Thursday 30th November 2023

For more information about this role, please contact MARY..NSW.GOV.AU.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or

speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series .

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