Customer Service Representative

1 month ago

Smithfield, Australia Randstad Australia Full time

Your New Company:

Our client is a market leader in the production and distribution of industrial and electronic solutions and are renowned by top clients for their high quality products and fast turnaround times. Due an exciting period of rapid growth, our client is looking for 7x Customer Service Representatives to join their high-performing Customer Service team based in Smithfield.


Your New Role:
Reporting to a supportive and knowledgeable Customer Care Manager, your role will have variety and a typical day will involve:

  • Answer customer and supplier enquiries via phone calls and emails
  • Providing customers with updates and changes to their orders
  • Liaise with customers and the sales team to prepare and process sales quotes
  • Maintain a thorough and up-to-date knowledge of costs and prices
  • Supporting the sales team by providing them with potential sales opportunities
  • Escalating customer complaints as required


    Benefits to You:

    • On-site parking available
    • Quarterly bonus incentive
    • Career progression opportunities
    • Gym/ fitness facilities available on-site
    • Regular team lunches


      About You:

      • Previous experience in Customer Service, Call Centre, Order Processing
      • A strong understanding of SAP or a similar ERP
      • Ability to work is a fast paced, busy environment
      • Strong and professional verbal and written communication skills


        Next Steps:

        If this sounds like the role for you, please select âApply Nowâ or contact Miriana Yousif at miriana.yousif@randstad.com.au

        At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


        skills

        Customer Service Representative, Customer service coordinator, Call Centre, inbound, outbound, contact centre, customer service manager, service manager, sales manager, senior sales manager

        qualifications

        • No qualifications required

          education

          Primary School/Junior High

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