Customer Service Representative

3 weeks ago

Smithfield, Australia 4C Recruitment Solutions Full time

·        Leading transport & logistics company
·        Full time permanent role – immediate start
·        Smithfield location – onsite role
 
Great opportunity to join a highly reputable and successful logistics company, working within their customer service team. Full training is provided for the right person. You will enjoy team work, problem solving and will be database savvy.

Responsibilities

  • Inbound and outbound telephone call handling
  • Booking and organising transport around Australia
  • Processing orders and transport through CRM Salesforce
  • Actioning and responding to customer enquiries via phone and email 
  • Processing customer orders accurately and to tight deadlines
  • Problem solving and handling queries in a professional and efficient manner
  • Day to day administration and customer service duties using Translogix  software system

Key Criteria

·        Customer service driven and enthusiastic team player
·        CRM and database savvy – Salesforce and Translogix highly regarded
·        Excellent relationship building and stakeholder engagement
·        Logistics or supply chain background highly regarded though not essential
·        Willingness to learn, achieve KPI’s and results driven
·        Highly self-motivated, excellent accuracy and attention to detail skills
·        Able to work full time hours on site Monday to Friday and the occasional Saturday morning when required.
·        Flexible, adaptable and keen to achieve
 
Looking for a great place to work? Interest in learning new skills in the Logistics Sector? Passion for Customer Service? Apply on line now – email resume to jobs@4cccc.com.au
 
 

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