Client Services Officer

1 month ago

Melbourne, Australia Advanced Personnel Management Full time

Forget everything you know and expect about working in a call centre customer service team. This is a customer service environment where you’re encouraged to use initiative and your brain. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients first time, every time.

Working as part of this team you will

  • Respond and proactively manage general queries from customers and assist appropriately to deliver the best possible customer experience.
  • Listen to the client, understand their enquiry.
  • Collaborate with other team members and departments to deliver optimal solutions.
  • Confidentially capture/ update information into our systems
  • Use a range of systems to locate and provide accurate information to both internal departments and to clients

National opportunities to move and grow

APM group has multiple brands and a team of 13,000+ enabling better lives through a range of human services. We encourage career progression – be that up the ladder, across Australia, or both

Your weekends, are yours

This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 7am and 6pm. We can work with you to plan hours that suit your needs and provide opportunity for hybrid working.

To be successful, you should:

  • Have a passion for delivering an outstanding customer experience
  • Be able to multitask across different systems including the Microsoft Office suite and CRMs
  • Be a fast, autonomous worker who can work effectively alone and within a team setting; and
  • Have a high level of attention to detail and resourcefulness

Apply now and take your first step into a call centre role with a difference, that opens a world of opportunity to you while delivering a vital service to people in need of support.

We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

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