Client Service Officer

4 weeks ago

Melbourne, Australia Hooker & Heijden Full time

Client Service Officer

 

Are you working in a call centre in a sales and service capacity or perhaps within a claims team?

Are you looking for a way to transition into a career as an insurance broker?

Look no further.

To assist with the ongoing growth of the business, our client has an opportunity for a Client Service Officer to join their professional and highly successful broking team.

Our client is one of Australia’s and the world’s largest Insurance broking and risk management companies with over 30,000 employees globally. They pride themselves on being a socially responsible, ethical and collaborative organisation expressed through shared values. 

The purpose of this role is to provide administrative sales support to internal and external customers while maintaining exceptional service to all clients and customers. Eventually this role will manage their very own portfolio of clients. 

 

In this role, you will be: 

· Receiving inbound and making outbound calls and managing email correspondence with customers, clients and brokers 

· Attending to queries from clients, insurers and internal stakeholders in a timely manner, with a high level of accuracy 

· Ensuring all calls are logged and responses are followed up with appropriate person 

· Following up documentation from clients and insurers on a daily basis 

· Assisting with ad hoc administrative duties as assigned 

· Reconciling invoices as required, ensuring correct invoicing procedures are maintained 

 

This is a great opportunity and to be considered, we are seeking a min of 1 years’ experience in a similar role, ideally with exposure to insurance or sales plus: 

 

· Strong computer skills including a working knowledge of Microsoft Office suite 

· Excellent organisational skills and ability to manage competing priorities 

· Strong written and verbal communication skills and ability to manage relationships effectively 

· Good problem solving skills in order to respond to client enquiries 

· Positive attitude, with a desire to work collaboratively in a small team environment 

· Ability and adaptability to work in high volume, high paced environment 

· Tier 1 qualifications (desirable) or willing to complete 

 

Benefits – great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary scarified superannuation options. 

Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks. 

Our client is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. They welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. They are committed to providing a working environment that embraces and values diversity, equity and inclusion. 

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