Patient Support Services Manager

2 days ago

Melbourne CBD, Australia Compass Group Australia Full time

Patient Support Services Manager

 

  • New Footscray Hospital 2025
  • Impactful role.
  • Join our team at a very exciting phase of our growth journey

 

Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community.

 

THE POSITION

  • In the initial stage of mobilisation this position will be responsible, with the General Services Manager, for establishing the patient services operations.
  • Lead the day-to-day functions of the PSA Services of the NFH, in a 24/7, acute care hospital.
  • The role will operate from the Hospital Control Room working closely with hospital operator.
  • All operations must be performed while supporting and promoting the Compass Safety Culture framework.
  • Work with Hospital Operator to ensure patient flows and other operations are working to contractual and optimal requirements.
  • Liaise with clinical staff to understand clinical wards and department pressures for the day and mobilise resources to respond.
  • Point of contact/escalation for service delivery issues.
  • Work closely with the local FM Help Desk Service via Hub Coordinators.
  • Coordinate adjustments to service delivery solution in response to clinical needs.
  • Present Service Delivery Models and attend meetings relevant to PSA services.
  • Attend relevant meetings and control/governance groups.
  • Ongoing oversight of rosters, people and communications strategy – both CGA and client interfaces.
  • Point of contact/escalation for service delivery issues
  • Promote strong customer service focus and ethos for self and team.
  • Manage team across clinical areas and hub, including recruitment, training and managing performance.
  • Manage finances within a budget. 
  • Enforce a strict safety focused culture.

During this Mobilisation phase you will also support with the below:

  • Build site work procedures, documentation, processes and training programs.
  • Assist and develop scenario testing relevant to the commissioning of services at the new hospital.
  • Develop rosters, people and communications strategy – both CGA and client interfaces including safety
  • Project management and delivery.
  • Present service delivery models and attend meetings relevant to services.
  • Recruit and develop patient services team.
  • Work with the compliance manager in building KPI tools and audits.
  • Understand associated technology requirements for the project.

 

THE PERSON

  • Previous management experience within healthcare with strong understanding of hospital operations and systems is essential.
  • PPP (Public Private Partnership) experience is highly desirable but not essential.
  • High level people and process management skills including the ability to manage a team.
  • Demonstrated experience in successfully managing operational contracts and budgets.
  • PSA/Patient facing experience highly regarded.
  • Sound computer skills.
  • In depth knowledge of HSEQ and commitment to safety leadership.

 

THE BENEFITS

  • Multitude of salary packaging options available.
  • Opportunities for professional development and growth.
  • 12 weeks paid parental leave for primary carers.
  • Opportunity for growth and development.

 

Apply now or contact ilsemaritz@compass-group.com.au or call 1300TALENT for a confidential discussion.

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