Night Concierge
4 weeks ago
Responsible for being the welcoming face of this hotel, you will manage guest luggage, coordinate mail and taxi services, and assist guests with your knowledge of current industry trends and local attractions. Reporting to the Night manager, you will work as part of a team on a rotating 7-day roster, and enjoy working in a fast-paced environment. You will create memorable guest experiences by efficiently assisting our guests in a friendly and engaging manner.
What will I be doing?
As a Night Concierge, you will be responsible for upholding and liaising with Food & Beverage department and maintaining high quality standards for the operations inside the hotel. You will work with your Team Members to deliver a high-quality service experience that exceeds customer expectations through the following tasks:
- To be the “face” of the Hilton Adelaide by greeting and welcoming everyone arriving, departing or passing the hotel
- Offer more than Concierge service, but also exceptional experiences and lasting memories that inspire our guests to want to return
- To welcome in all guests, groups and tours to the hotel in an efficient and inviting manner, ensuring an outstanding first impression.
- To be fully conversant with all local, city and regional tourist services inclusive of tours, points of interest, restaurants, special events, transportation and other Concierge Services that guests expect of the Hilton Adelaide
- To be totally familiar with all facilities, functions and special events in the hotel on a daily basis, assisting guests with any enquiries
- To be respectful of our guest’s privacy ensuring their every request in this regard is strictly adhered to and their details remain confidential
- Ensure a high level of communication is maintained between yourself & all team members
- Ensure a consistently high standard of presentation is maintained for both the department and personnel
- Be thoughtful and intuitive, to anticipate the needs of our guests and to create moments of surprise and delight
- To take orders from each customer, correctly with a polite and welcome manner and to communicate efficiently with the Kitchen
- Recognise our regular customers and hotel VIP’s and provide them with the product and service they expect
- Exhibit exemplary personal behavior, appearance and attitude
- Ensure crockery and cutlery are cleared when finished and to replenish cutlery if needed
- Be professional, polite, well-spoken and carry a welcoming smile, ensure communications are grammatically correct and articulate
- Ensure you are smartly and correctly attired, reporting for duty punctually and maintain a high standard of personal appearance and hygiene at all times
- Be fully aware and comply with hotel security, fire regulations and all health and safety legislation
- Work at all times within HR Best practice and the HILTON values. Comply with Hilton Brand Standards
- Maintain highest standards of hygiene and quality assurance
- Actively solicit customer feedback
- Comply with systems and procedures as determined by the supervisors and managers
- Utilise the Hilton ‘HEART’ model when dealing with service recovery concerns. Apply the ‘Make it Right’ empowerment guidelines
- Any other reasonable duties as required by the Night Manager
Requirements
What are we looking for?
Concierge serving Hilton brands are always working on behalf of our Guests and working with other Team Members all-while liaising with departments. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Conduct the movement of guest luggage, to and from the hotel and rooms ensuring all movements are logged accurately and the tagging procedure is followed
- Show guests to their rooms and explain the amenities and emergency procedures
- Valet parking services ensuring all movements of vehicles are logged accurately and the vehicles are treated with the utmost of care
- Deliver messages / mail to guest rooms and departments within the hotel
- Organise local tours, flight tickets, hire cars, theatre tickets etc. for guests upon request
- To be aware of activities on the hotel driveway
- Ensure grooming within the department is in line with hotel guidelines
- Ensure the cleanliness of the department including the storage area, car chute and lobby
- Any other reasonable duties as assigned by the Night Manager
- To ensure all systems and logs are kept up to date with accurate information and Hilton Worldwide standards are complied with fullyReview, maintain and implement systems and procedures as directed
- To conduct a thorough shift handover for the incoming shift, recording all details in the shift handover folder
The Person Required Skills, Qualifications and Attributes
- Must possess current Responsible Service of Alcohol (RSA) Certification, providing Human Resources with a copy
- Previous work experience within Hospitality or Customer Service based is desirable
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all
Benefits
Team Member only discount global and local Hilton room rates Excellent work environment and culture Access to Hilton University training, offering more than 2500 learning programs Career development planning and opportunitiesSource: Hospitality Online
-
Night Concierge
7 hours ago
Adelaide, South Australia Hilton Worldwide, Inc. Full timeJob Title: Night ConciergeWe are seeking a highly skilled and experienced Night Concierge to join our team at Hilton Adelaide. As a Night Concierge, you will be the welcoming face of our hotel, responsible for managing guest luggage, coordinating mail and taxi services, and assisting guests with their queries.Key Responsibilities:Provide exceptional customer...
-
Night Concierge
7 hours ago
Adelaide, South Australia Hilton Worldwide, Inc. Full timeJob Title: Night ConciergeWe are seeking a highly skilled and experienced Night Concierge to join our team at Hilton Adelaide. As a Night Concierge, you will be the welcoming face of our hotel, responsible for managing guest luggage, coordinating mail and taxi services, and assisting guests with their queries.Key Responsibilities:Provide exceptional customer...
-
Night Concierge
2 weeks ago
Adelaide, Australia Hilton Hotels Full timeJOB DESCRIPTIONAs a Night Concierge, you will be responsible for upholding and liaising with Food & Beverage department and maintaining high quality standards for the operations inside the hotel. Join the Team at Hilton Adelaide today! Hilton Hotels are a renowned hospitality brand known for their commitment to excellence in guest service and...
-
Night Concierge
4 weeks ago
Adelaide, Australia Hilton Hotels Full timeJOB DESCRIPTIONResponsible for being the welcoming face of this hotel, you will manage guest luggage, coordinate mail and taxi services, and assist guests with your knowledge of current industry trends and local attractions. Reporting to the Night manager, you will work as part of a team on a rotating 7-day roster, and enjoy working in a...
-
Night Concierge
4 weeks ago
Adelaide, South Australia Hilton Adelaide Hotel Full timeResponsible for being the welcoming face of this hotel, you will manage guest luggage, coordinate mail and taxi services, and assist guests with your knowledge of current industry trends and local attractions. Reporting to the Night manager, you will work as part of a team on a rotating 7-day roster, and enjoy working in a fast-paced environment. You will...
-
Night Concierge
6 days ago
Adelaide, South Australia Hilton Hotels Full timeJob SummaryWe are seeking a highly skilled and experienced Night Concierge to join our team at Hilton Adelaide. As a Night Concierge, you will be responsible for providing exceptional service to our guests, ensuring their stay is nothing short of exceptional.Key ResponsibilitiesProvide personalized service to guests, anticipating their needs and creating...
-
Concierge
3 months ago
Adelaide, Australia Accor Apartments & Realty Full timeNestled in the heart of Adelaide's CBD, Peppers Waymouth has the bustling city at its doorstep. The property offers a luxurious collection of guest accommodation, offering hotel style rooms, spacious family suites and a penthouse. On-site TUTTO Cucina + Bar presents a blend of timeless and contemporary Italian dishes and welcomes guests daily from morning...
-
Adelaide, Australia Scentre Group Full timeJoin us and be part of the magic this festive season! We bring Christmas to life with extraordinary customer experiences. Our team enhances the shopping journey with key services and festive touches across our 42 Westfield destinations in Australia and New Zealand. Your opportunity Like Santa's little helpers, our team adds magic to the shopping experience,...
-
Porter/Concierge - Guest Services
5 days ago
Adelaide, South Australia PULLMAN Full timeAbout the Role:The Porter/Concierge is a key member of our hotel team, responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Guest Services: Provide prompt and courteous assistance to guests, including valet parking, luggage handling, and booking activities.Front Desk Operations: Manage the front...
-
Guest Service Attendant/concierge
3 months ago
Adelaide, Australia Accor Apartments & Realty Full timeNestled in the heart of Adelaide's CBD, Peppers Waymouth has the bustling city at its doorstep. The property offers a luxurious collection of guest accommodation, offering hotel style rooms, spacious family suites and a penthouse. On-site TUTTO Cucina + Bar presents a blend of timeless and contemporary Italian dishes and welcomes guests daily from morning...
-
Guest Service Agent
3 months ago
Adelaide, Australia Accor Apartments & Realty Full timeNestled in the heart of Adelaide's CBD, Peppers Waymouth has the bustling city at its doorstep. The property offers a luxurious collection of guest accommodation, offering hotel style rooms, spacious family suites and a penthouse. On-site TUTTO Cucina + Bar presents a blend of timeless and contemporary Italian dishes and welcomes guests daily from morning...
-
Casual Concierge Security Officer
3 months ago
Greater Adelaide SA, Australia G4S Full timePlease note that we will only accept applicants who have an AGSVA Baseline Defence Clearance or Negative Vetting 1 Defence Clearance - this is different to a police check and is usually sponsored by a current or recent employer. What we can offer you Competitive pay rates with a mix of day, night and weekend shifts - Base rate of $33.59 per hour | penalty...
-
EOI - Casual Concierge Security Officer
1 week ago
Adelaide, Australia G4S Australia Full timeJob Description Express your interest and join our G4S talent community! We're seeking expressions of interest for future Baseline or NV1 Cleared Security Officers at our client's site in Felixstow, Adelaide. We'll keep you updated on exciting opportunities at G4S, share insights into what's happening within the company, and reach out directly when a...
-
Receptionist - Concierge | Adelaide (E)
3 months ago
Adelaide, Australia Bupa Full timeBe at the heart of helping people live longer, healthier, happier lives.You might think you know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia and you’ve probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health...
-
Receptionist - Concierge Adelaide (E)
3 months ago
Greater Adelaide SA, Australia Bupa Full time**Be at the heart of helping people live longer, healthier, happier lives.** As part of our commitment to delivering exceptional customer service, we’re growing our network of Visa Medical Assessment Centres so we can provide a Bupa experience for our visa applicants in the communities where they live. This has created a range of frontline and leadership...
-
Night Manager
3 months ago
Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full timeOur hotels never sleep. So, we’re looking for a Night Manager to provide customer service support, and champion our ‘one team’ approach to make sure we provide our guest the same experience overnight as during the day. You will also be responsible for ensuring that the overnight reporting is completed and perform other essential tasks to help us stay...
-
Eoi - Casual Concierge Security Officer
1 week ago
Greater Adelaide SA, Australia G4S Full timeExpress your interest and join our G4S talent community! We're seeking expressions of interest for future Baseline or NV1 Cleared Security Officers at our client's site in Felixstow, Adelaide. We'll keep you updated on exciting opportunities at G4S, share insights into what's happening within the company, and reach out directly when a role becomes...
-
EOI - Casual Security Officer
7 days ago
Adelaide, South Australia G4S Australia Full timeAbout the RoleG4S Australia is seeking a Casual Security Concierge to join our team at our client's site in Adelaide. As a Casual Security Concierge, you will be responsible for providing a high level of customer service and security support to our clients.Key ResponsibilitiesAdministration duties, including monitoring incoming emails and creating...
-
Porter / Concierge
2 weeks ago
Adelaide, Australia AccorHotel Full timeCompany Description Pullman Adelaide represents one of Accor Hotel’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none! Job Description The role: Provide exceptional customer...
-
Security Officer
4 months ago
Adelaide Region SA, Australia G4S Full timePlease note that we will only accept applicants who have a Baseline or Negative Vetting 1 Clearance. WHAT WE OFFER - Competitive pay rates - Base rate of $25.41 per hour | penalty rates for night work ($30.92), Saturdays ($38.12) and Sundays ($50.82). - Work / Life balance - 4 days on, 4 days off 24/7 roster pattern | 0600 - 1800 OR 1800 - 0600 | 2 days, 2...