Customer Service Consultant

1 month ago

West Perth, Australia Randstad Australia Full time

Entry Level Role with Australia's second most attractive employer for 2024

Assist clients and external stakeholders with regards to business, farm and personal insurance enquiries and provide a high quality customer experience. This role has a strong focus on providing quality customer interactions and as such does not involve any calls-based KPI's.

What's in it for you:

  • Fantastic investment in your development - 3 months training to begin in the role and ongoing support and development.
  • Get your foot in the door at one of Australia's leading insurance providers
  • Up to 50% off home and motor insurance.
  • Receive a 13% superannuation contribution.
  • Hybrid working model at the completion of your training.
  • Be part of an organisation dedicated to supporting your long-term career and development.
  • Fantastic career progression into higher level roles and other teams.

    About the Role:

    Upon completing a comprehensive training and induction program, you'll join a team dedicated to assisting clients with general or sales enquiries. In this role, your responsibilities include:

    • Assisting client, account managers and authorised representative with their enquiries and educating them on the organisation's products and policies.
    • Working within the boundaries of the underwriting guidlines when conversing with clients over the phone.
    • Maintaining a high level of customer service while adhering to organisational policy & compliance.
    • Collaborating effectively with other internal teams with regards to complex enquiries.
    • Translate your technical expertise regarding the organisations' insurance products in a simple and effective manner to clients.
    • No KPI's - are focus is on quality customer experiences.

      What You Will Bring:

      • Excellent communication skills and ability to effectively build rapport with clients over the phone.
      • Experience within retail, hospitaltiy or contact centreis desirable - your cultural fit is more important.
      • Tech-savvy and comfortable using multiple systems and platforms simultaneously.
      • Open to engaging in a broad based and intensive training program.
      • A keen eye for detail and effective team player.

        Join the team for a rewarding career where you can make a positive impact, assist clients, and find endless opportunities for growth and development. Does this sound like the right role for you? Then apply now Alternatively, please feel free to contact Chris Harrison - Consultant at chris.harrison@randstad.com.au

        At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


        skills

        Customer service, call centre, retail, hospitality, inbound, outbound, insurance, banking, finance, administration, admin, contact centre

        qualifications

        • Customer service

          education

          Secondary School/High School

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